{"id":1164,"date":"2012-01-13T14:31:47","date_gmt":"2012-01-13T13:31:47","guid":{"rendered":"http:\/\/www.solucominsight.fr\/?p=1164"},"modified":"2015-11-06T10:48:58","modified_gmt":"2015-11-06T09:48:58","slug":"relation-moa-dsi-quelle-organisation-pour-quelle-efficacite","status":"publish","type":"post","link":"https:\/\/www.riskinsight-wavestone.com\/en\/2012\/01\/relation-moa-dsi-quelle-organisation-pour-quelle-efficacite\/","title":{"rendered":"Relation MOA – DSI : quelle organisation pour quelle efficacit\u00e9 ? Interview des Mutuelles Adr\u00e9a"},"content":{"rendered":"

Retour d’exp\u00e9rience dans le cadre du programme de fusion des SI de 8 entit\u00e9s du groupe.\u00a0Interview crois\u00e9e avec Gratien Atchrimi, Directeur de la DOMOA (Direction de l\u2019organisation, des m\u00e9thodes et de la ma\u00eetrise d\u2019ouvrage) et Eric Chevallereau, DSI.<\/p>\n

Le 29 novembre dernier, Solucom organisait une table ronde \u00e0 Lyon sur le th\u00e8me de la relation MOA\u00a0\u2013\u00a0DSI. A cette occasion, les Mutuelles Adr\u00e9a sont intervenues pour apporter leur retour d\u2019exp\u00e9rience sur la conduite r\u00e9cente de ce programme de transformation\u00a0structurant,\u00a0men\u00e9 en collaboration avec Solucom. <\/em>Emmanuel Guillaumeau, manager au sein de la practice Transformation SI, et en charge du projet, a interview\u00e9 Gratien Atchrimi et Eric Chevallereau.<\/em><\/p>\n

E.G. (Solucom)\u00a0:\u00a0Pouvez-vous nous d\u00e9crire le contexte de ce projet de fusion, la strat\u00e9gie retenue et l\u2019impact sur la DSI et les m\u00e9tiers\u00a0?<\/strong><\/p>\n

E.C (DSI Adr\u00e9a) : Adr\u00e9a est compos\u00e9e historiquement de 8 mutuelles distinctes qui ont d\u00e9cid\u00e9 de fusionner afin d\u2019atteindre une taille critique sur le march\u00e9. La fusion sera effective juridiquement au 1er<\/sup> janvier 2012. Une vingtaine de chantiers de travail ont \u00e9t\u00e9 engag\u00e9s afin d\u2019assurer cette fusion. Au titre de ces chantiers et non des moindres, la fusion des SI actuellement en cours.<\/p>\n

G.A. (DOMOA Adr\u00e9a)\u00a0:\u00a0Pour dessiner la strat\u00e9gie, plusieurs scenarii se sont pr\u00e9sent\u00e9s. Fusionner conjointement back et front office, d\u2019abord le back office ou plut\u00f4t prioritairement le front office. Le 1er scenario a \u00e9t\u00e9 exclu car pressenti comme trop compliqu\u00e9. Des 2 suivants, il a \u00e9t\u00e9 d\u00e9cid\u00e9 d\u2019appuyer la fusion par les SI front office (de relation clients). Cette strat\u00e9gie permettait de capitaliser sur les outils et bonnes pratiques de certaines des mutuelles et pr\u00e9sentait l\u2019avantage de proposer \u00e0 tous les collaborateurs un r\u00e9f\u00e9rentiel unifi\u00e9 des clients.<\/p>\n

E.C : En terme d\u2019impact sur la relation DSI\u00a0\/\u00a0m\u00e9tiers, la r\u00e9organisation a pos\u00e9 les bases d\u2019un fonctionnement unifi\u00e9 en cr\u00e9ant une DSI groupe et en professionnalisant la fonction de MOA \u00e0 travers la cr\u00e9ation d\u2019une DOMOA. Si la DSI rapporte directement \u00e0 la Direction G\u00e9n\u00e9rale, la DOMOA est rattach\u00e9e \u00e0 la Direction des Assurances o\u00f9 se trouvent repr\u00e9sent\u00e9es toutes les directions m\u00e9tier. Dans les faits, DSI et DOMOA agissent de concert \u00a0et leur cr\u00e9ation a accompagn\u00e9 efficacement le Comit\u00e9 de Pilotage de la convergence des SI.<\/p>\n

E.G : En quoi cette organisation peut-elle \u00eatre consid\u00e9r\u00e9e comme efficace plut\u00f4t que, par exemple, en rattachant la fonction MOA \u00e0 la DSI ?\u00a0 <\/strong><\/p>\n

E.C : La question du rattachement \u00e0 la DSI s\u2019est pos\u00e9e. Mais dans ce contexte de fusion, nous avons privil\u00e9gi\u00e9 le message de l\u2019importance strat\u00e9gique de la fonction (rattach\u00e9e \u00e0 des m\u00e9tiers donneurs d\u2019ordres eux-m\u00eames en cours de structuration) tout en insistant sur sa professionnalisation (cr\u00e9ation d\u2019une Direction de la DOMOA d\u00e9di\u00e9e).<\/p>\n

G.A: Mais il ne se limite pas \u00e0 cela bien s\u00fbr. La DSI a \u00e9t\u00e9 \u00ab rassembl\u00e9e \u00bb \u00e0 partir d\u2019\u00e9l\u00e9ments plus ou moins structur\u00e9s et mutualis\u00e9s pr\u00e9alablement (GIE, responsables informatiques locaux\u2026). Ces composantes de DSI n\u2019avaient pas forc\u00e9ment de poids strat\u00e9gique dans la prise de d\u00e9cision par les DG. La cr\u00e9ation d\u2019une DSI rattach\u00e9e directement \u00e0 la Direction G\u00e9n\u00e9rale, et son pendant c\u00f4t\u00e9 MOA m\u00e9tier, permet de peser efficacement dans le devenir des SI uniques. Les 2 entit\u00e9s se sont dot\u00e9es d\u2019instances de pilotage du portefeuille du projet et m\u00e8nent (ou m\u00e8neront) en parall\u00e8le des projets de structuration des savoir-faire et de partage d\u2019une m\u00e9thode projet commune. Il faut bien comprendre que, pour nous, rattacher la MOA \u00e0 la DSI n\u2019aurait pas engendr\u00e9 ou engag\u00e9 le m\u00eame type de dynamique pour contribuer au projet de fusion. La MOA aurait peut-\u00eatre \u00e9t\u00e9 vue en opposition aux m\u00e9tiers.<\/p>\n

E.G : O\u00f9 en \u00eates-vous aujourd\u2019hui, DSI et DOMOA, et comment \/ en quoi Solucom vous a-t-il accompagn\u00e9 sur ce projet ?<\/strong><\/p>\n

E.C : DSI et DOMOA ont un peu moins d\u2019un an d\u2019existence. Tout n\u2019est pas cal\u00e9, loin de l\u00e0. N\u00e9anmoins 2 facteurs cl\u00e9s peuvent \u00eatre mis en avant. Tout d\u2019abord, DSI et DOMOA ont \u00e9t\u00e9 cr\u00e9\u00e9es \u00ab\u00a0pour le mieux\u00a0\u00bb. Les informaticiens sont satisfaits \u00a0de la direction prise par la DSI et du poids nouveau qui lui est accord\u00e9. C\u00f4t\u00e9 m\u00e9tier et DOMOA\u00a0: les collaborateurs invit\u00e9s \u00e0 rejoindre la DOMOA sont fiers des responsabilit\u00e9s qui leurs sont confi\u00e9es. La 2\u00e8me<\/sup> raison tient, \u00e0 mon avis, au fait que DSI et DOMOA ont tout de suite su travailler ensemble.<\/p>\n

G.A : Dans ce contexte, Solucom a accompagn\u00e9 la DG pour la d\u00e9finition du projet strat\u00e9gique et la mise en \u0153uvre de l\u2019organisation unique. C\u2019est surtout lorsqu\u2019il a fallu engager la fusion des SI front office que l\u2019on a fait appel \u00e0 l\u2019expertise de Solucom. Une \u00e9tude pr\u00e9alable a permis de d\u00e9finir le r\u00e9f\u00e9rentiel des besoins et a chiffr\u00e9 une trajectoire de mise en \u0153uvre du projet SI front office \u00ab\u00a0Tangram \u00bb. Ce projet de plusieurs milliers de jours hommes est un laboratoire permanent du bon fonctionnement entre DSI et DOMOA. Il est sous la responsabilit\u00e9 de sponsors m\u00e9tier et d\u2019un chef de projet MOA et d\u2019un chef de projet SI. Solucom continue d\u2019y jouer un r\u00f4le important en animant les instances m\u00e9tier du projet que l\u2019on a baptis\u00e9es \u00ab\u00a0comit\u00e9 de validation manag\u00e9riale\u00a0\u00bb et qui permettent aux principaux managers commerciaux, marketing et de gestion concern\u00e9s d\u2019\u00eatre repr\u00e9sent\u00e9s.<\/p>\n

ADREA est une mutuelle de 1000 collaborateurs, un million de personnes prot\u00e9g\u00e9es et principalement pr\u00e9sente dans le grand Sud-Est et dans le Nord-Ouest de la France. En savoir plus\u00a0: <\/em>http:\/\/www.adrea.fr<\/em><\/a><\/p>\n

<\/p>\n

Retrouvez tous nos articles sur le secteur de l\u2019assurance et des mutuelles sur\u00a0Insurance speaker<\/a>, le blog assurance des consultants Solucom<\/p>\n","protected":false},"excerpt":{"rendered":"

Retour d’exp\u00e9rience dans le cadre du programme de fusion des SI de 8 entit\u00e9s du groupe.\u00a0Interview crois\u00e9e avec Gratien Atchrimi, Directeur de la DOMOA (Direction de l\u2019organisation, des m\u00e9thodes et de la ma\u00eetrise d\u2019ouvrage) et Eric Chevallereau, DSI. Le 29…<\/p>\n","protected":false},"author":226,"featured_media":3386,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/tmpl-one.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[38,32,35],"tags":[308,309,306,307,305,243,147],"coauthors":[1458],"class_list":["post-1164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-assurance","category-marketing-relation-client","category-strategie-projets-it","tag-back-office","tag-front-office","tag-fusion","tag-maitrise-douvrage","tag-moa","tag-organisation","tag-si"],"acf":[],"yoast_head":"\nRelation MOA - DSI : quelle organisation pour quelle efficacit\u00e9 ? 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