{"id":13288,"date":"2020-06-26T10:00:07","date_gmt":"2020-06-26T09:00:07","guid":{"rendered":"https:\/\/www.riskinsight-wavestone.com\/?p=13288"},"modified":"2021-07-12T09:54:30","modified_gmt":"2021-07-12T08:54:30","slug":"programme-sensibilisation-interne-wavestone-2-2","status":"publish","type":"post","link":"https:\/\/www.riskinsight-wavestone.com\/en\/2020\/06\/programme-sensibilisation-interne-wavestone-2-2\/","title":{"rendered":"R\u00e9cit de la cr\u00e9ation du nouveau programme de sensibilisation interne de Wavestone (2\/2)"},"content":{"rendered":"

Retrouver toute l’histoire de la cr\u00e9ation de TRUST dans mon premier article.<\/a><\/p>\n

 <\/p>\n

Un lancement de campagne c\u2019est bien, mais comment tenir dans la dur\u00e9e ?<\/h2>\n

La cr\u00e9ation de TRUST n\u2019a pas \u00e9t\u00e9 une finalit\u00e9, mais un tremplin pour la suite.<\/p>\n

Au d\u00e9marrage du projet, nous avions tout de suite imagin\u00e9 quel serait le rythme annuel de nos 2 plans de sensibilisation.<\/p>\n

Nous devions avoir en t\u00eate de g\u00e9rer la sensibilisation de 2 populations distinctes\u00a0: les nouveaux et les anciens collaborateurs.<\/p>\n

Pour les nouveaux, la solution est simple : planifier le lancement de tous les supports TRUST existants sur une ann\u00e9e pour espacer les messages.<\/p>\n

 <\/p>\n

\"\"<\/figure>\n

 <\/p>\n

Pour tous les autres collaborateurs, c\u2019est plus complexe. Comment faire \u00e0 nouveau passer les messages sans donner un sentiment de d\u00e9j\u00e0 vu, de lassitude, voire d\u2019overdose ?<\/p>\n

Nous avons donc organis\u00e9 notre plan de sensibilisation avec 3 grandes actions espac\u00e9es temporellement.<\/p>\n

 <\/p>\n

Un nouveau rendez-vous mensuel\u00a0: The Trust minute<\/h2>\n

 <\/p>\n

\"\"<\/figure>\n

 <\/p>\n

Un film d\u2019une minute diffus\u00e9 sur tous nos canaux de communications pour pr\u00e9senter 5 messages diff\u00e9rents par mois :<\/p>\n

    \n
  1. Un exemple anonymis\u00e9 d\u2019incident utilisateur ou avec un client<\/li>\n
  2. Un Trustee, nos outils de s\u00e9curit\u00e9 pr\u00e9sent\u00e9s dans l’article pr\u00e9c\u00e9dent<\/li>\n
  3. Un indicateur de s\u00e9curit\u00e9 (ex : le pourcentage de nouveaux ayant r\u00e9alis\u00e9 le e-learning, le nombre de d\u00e9missionnaires d\u00e9tect\u00e9s \u00e0 t\u00e9l\u00e9charger des documents avant leur d\u00e9part). Le fait de partager ces indicateurs permet de sensibiliser sur la probl\u00e9matique et de d\u00e9montrer l\u2019existence des contr\u00f4les.<\/li>\n
  4. Une astuce du quotidien donn\u00e9e par notre amie Sofia<\/li>\n
  5. Une actualit\u00e9 cyber vulgaris\u00e9e<\/li>\n<\/ol>\n

     <\/p>\n

    \"\"<\/figure>\n

     <\/p>\n

    Une nouvelle campagne de cybercoffee quizz car le r\u00e9sultat est au rendez-vous.<\/h2>\n

    Evidemment, il faut se renouveler, changer les questionnaires (mais pas forc\u00e9ment les th\u00e8mes), changer le goodie, mais tout cela est facile et demande peu de pr\u00e9paration. Certes, je vous l\u2019avoue, cette p\u00e9riode de confinement a l\u00e9g\u00e8rement remis en cause notre plan initial. Cependant, cela a \u00e9t\u00e9 l\u2019occasion d\u2019\u00eatre imaginatif et de sortir, en partenariat avec mes coll\u00e8gues de la practice Cybers\u00e9curit\u00e9 & Digital Trust, la nouvelle s\u00e9rie en vid\u00e9o TotalCyberAwakening<\/a> sur le confinement.<\/p>\n

     <\/p>\n

    Un \u00e9v\u00e8nement global annuel en octobre lors du mois de la cybers\u00e9curit\u00e9.<\/h2>\n

    En 2019, nous avions organis\u00e9 un jeu concours \u00e0 l\u2019\u00e9chelle du cabinet sur le th\u00e8me de la protection de la vie num\u00e9rique personnelle.<\/p>\n

    Chaque semaine, tous les collaborateurs recevaient une question par mail \u00e0 laquelle ils pouvaient r\u00e9pondre directement via des boutons de choix\u00a0(envoi d\u2019une approbation \u00e0 choix multiples via Power Automate)<\/em>. En fonction de leur r\u00e9ponse, ils recevaient un second email leur annon\u00e7ant la r\u00e9ponse et diff\u00e9rents conseils associ\u00e9s \u00e0 utiliser \u00e0 titre personnel.<\/p>\n

    La participation \u00e0 une question et une bonne r\u00e9ponse alimentaient une cagnotte en euros. Plus de 2100\u20ac ont ainsi \u00e9t\u00e9 revers\u00e9s \u00e0 l\u2019association ISSA \u00e0 laquelle Wavestone s\u2019est associ\u00e9e pour promouvoir la cybers\u00e9curit\u00e9 aupr\u00e8s des \u00e9coles et des enfants.<\/p>\n

    Ce premier jeu sur base de volontariat nous a permis d\u2019atteindre plus d\u2019un tiers des collaborateurs de Wavestone.<\/p>\n

     <\/p>\n

    \"\"<\/figure>\n
    <\/figure>\n

     <\/p>\n

    Nous sommes d\u00e9j\u00e0 en train de pr\u00e9parer celui d\u2019octobre prochain et cette fois-ci nous irons plus loin, avec des vid\u00e9os, des jeux, des rencontres, des quizz sous un th\u00e8me global inspir\u00e9 d\u2019une c\u00e9l\u00e8bre s\u00e9rie TV. Et si cette fois-ci la nouvelle menace de Wavestone \u00e9tait le retour des marcheurs blancs ?<\/p>\n

     <\/p>\n

    6 \u00e9l\u00e9ments cl\u00e9s \u00e0 retenir<\/h2>\n

    Pour r\u00e9sumer, les \u00e9l\u00e9ments cl\u00e9s de succ\u00e8s pour la cr\u00e9ation d\u2019un programme de sensibilisation r\u00e9ussi sont les suivants\u00a0:<\/p>\n

      \n
    1. Se fixer des objectifs chiffrables et atteignables<\/li>\n
    2. D\u00e9finir un fil rouge (un th\u00e8me, une marque) qui va permettre aux utilisateurs d\u2019associer facilement vos messages \u00e0 la s\u00e9curit\u00e9<\/li>\n
    3. D\u00e9finir une courte liste de messages \u00e0 faire passer et s\u2019y tenir<\/li>\n
    4. Diversifier les supports et les canaux (affiches, films, mails, e-learning, jeux) mais toujours conserver au moins un \u00e9v\u00e8nement permettant d\u2019aller \u00e0 la rencontre des utilisateurs<\/li>\n
    5. Utiliser dans un premier temps les outils d\u00e9j\u00e0 \u00e0 votre disposition (PowerPoint, mails, PowerAutomate) avant d\u2019acqu\u00e9rir si besoin de nouvelles solutions int\u00e9ressantes mais pas forc\u00e9ment prioritaires pour d\u00e9marrer<\/li>\n
    6. Faire preuve de cr\u00e9ativit\u00e9 et utiliser l\u2019humour pour faire passer vos messages (attention toutefois \u00e0 prendre en compte les diff\u00e9rences de culture dans le cadre d’un groupe international)<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Retrouver toute l’histoire de la cr\u00e9ation de TRUST dans mon premier article.   Un lancement de campagne c\u2019est bien, mais comment tenir dans la dur\u00e9e ? La cr\u00e9ation de TRUST n\u2019a pas \u00e9t\u00e9 une finalit\u00e9, mais un tremplin pour la…<\/p>\n","protected":false},"author":1335,"featured_media":13262,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/tmpl-one.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3222,36],"tags":[3303,51,400],"coauthors":[1002],"class_list":["post-13288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cyberrisk-management-strategy","category-cybersecurity-digital-trust","tag-cyberawareness","tag-dsi","tag-sensibilisation"],"acf":[],"yoast_head":"\nR\u00e9cit du programme de sensibilisation interne de Wavestone (2\/2)<\/title>\n<meta name=\"description\" content=\"Afin de tenir dans la dur\u00e9e, le plan de sensibilisation de Wavestone a \u00e9t\u00e9 organis\u00e9 en 3 actions espac\u00e9es temporellement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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