{"id":2484,"date":"2012-10-31T11:34:48","date_gmt":"2012-10-31T10:34:48","guid":{"rendered":"http:\/\/www.solucominsight.fr\/?p=2484"},"modified":"2019-12-23T11:54:01","modified_gmt":"2019-12-23T10:54:01","slug":"viser-lefficience-de-sa-documentation-pca","status":"publish","type":"post","link":"https:\/\/www.riskinsight-wavestone.com\/en\/2012\/10\/viser-lefficience-de-sa-documentation-pca\/","title":{"rendered":"Viser l\u2019efficience de sa documentation PCA !"},"content":{"rendered":"

Tribune r\u00e9dig\u00e9e en collaboration avec William Revah, consultant senior.<\/p>\n

Pour faire face aux sinistres majeurs, de nombreuses organisations se sont dot\u00e9es de Plans de Continuit\u00e9 d\u2019Activit\u00e9. Ils sont aujourd\u2019hui op\u00e9rationnels et r\u00e9pondent aux besoins m\u00e9tiers. L\u2019enjeu actuel consiste \u00e0 l\u2019inscrire dans un processus d\u2019am\u00e9lioration continue tel que pr\u00f4n\u00e9 par l\u2019ISO 22301<\/a>, afin d\u2019en conforter le caract\u00e8re op\u00e9rationnel. <\/em><\/p>\n

La documentation PCA, pierre angulaire de tous ces dispositifs, est la premi\u00e8re concern\u00e9e par ce processus d\u2019actualisation.<\/em><\/p>\n

Il est fr\u00e9quent de constater que la documentation PCA est particuli\u00e8rement chronophage dans sa mise \u00e0 jour et souvent peu op\u00e9rationnelle. L\u2019\u00e9cueil le plus fr\u00e9quent est de ne pas diff\u00e9rencier l\u2019information utile en temps de crise de celle \u00ab\u00a0p\u00e9dagogique \u00bb, et en cons\u00e9quence de ne pas organiser les documents en fonction de leur finalit\u00e9.<\/em><\/p>\n

Savoir diff\u00e9rencier l\u2019information utile en temps de crise de l\u2019information \u00ab\u00a0p\u00e9dagogique\u00a0\u00bb<\/h2>\n

Le r\u00e9flexe premier est de viser l\u2019exhaustivit\u00e9 pour sa base documentaire PCA afin de retrouver l\u2019ensemble des informations relatives au sujet\u00a0: strat\u00e9gie, p\u00e9rim\u00e8tre couvert, solutions mises en \u0153uvre, outils de gestion de crise, responsabilit\u00e9s, etc. On assiste alors souvent au regroupement au sein d\u2019un m\u00eame document des informations utiles en temps de crise avec d\u2019autres informations.<\/p>\n

Ce premier \u00e9cueil s\u2019accompagne souvent d\u2019un second\u00a0: la r\u00e9p\u00e9tition d\u2019une m\u00eame d\u2019information dans plusieurs documents (n\u00b0 de t\u00e9l\u00e9phone, effectifs de reprise, coordonn\u00e9es du site de repli, \u2026). Si cette fa\u00e7on de faire permet de disposer de documents PCA autoporteurs et r\u00e9pondant \u00e0 plusieurs probl\u00e9matiques (auditabilit\u00e9, valorisation des travaux, etc.), elle conduit souvent \u00e0 une documentation PCA complexe \u00e0 maintenir \u00e0 jour et en cons\u00e9quence peu viable.<\/p>\n

Ne faut-il pas alors en revenir aux fondamentaux\u00a0: pourquoi produit-on ce document, pour qui et pour quelle situation d\u2019usage (conduite de projet, gestion de crise, sensibilisation,\u2026)\u00a0? Le num\u00e9ro de t\u00e9l\u00e9phone du manager d\u2019astreinte pourra ainsi dispara\u00eetre de la politique g\u00e9n\u00e9rale PCA ou des plaquettes de sensibilisation\u2026<\/p>\n

Se focaliser sur la finalit\u00e9 pour r\u00e9organiser sa documentation<\/h2>\n

En premier lieu, le RPCA doit r\u00e9f\u00e9rencer l\u2019ensemble de sa documentation et s\u2019interroger sur ses usages. Classiquement, il rencontrera pour le PCI et le PCO les typologies suivantes\u00a0: politique et strat\u00e9gie PCA, documentation de gestion de crise, documentation de maintien en condition op\u00e9rationnelle, proc\u00e9dure d\u2019activation globale et proc\u00e9dures op\u00e9rationnelles.<\/p>\n

Pour chacune des typologies, le RPCA pourra chercher \u00e0 identifier la cible du document (management, \u00e9quipe op\u00e9rationnelle, auditeur, \u2026) et d\u00e9terminer l\u2019usage qui en sera fait (piloter le PCA, sensibiliser, r\u00e9aliser un reporting, accompagner la mise en \u0153uvre d\u2019une action de secours, …).<\/p>\n

Pour chacun des documents, deux finalit\u00e9s d\u2019usages principales vont se d\u00e9gager\u00a0:<\/p>\n

    \n
  • La consultation en situation \u00ab\u00a0hors crise\u00a0\u00bb\u00a0: documentation de management du PCA ou documents de sensibilisation \/ p\u00e9dagogie autour du PCA<\/li>\n<\/ul>\n
      \n
    • L\u2019utilisation en situation de crise\u00a0: proc\u00e9dures d\u2019activation globale et op\u00e9rationnelles, modalit\u00e9s d\u2019activation du processus, \u2026<\/li>\n<\/ul>\n

      Une fois les finalit\u00e9s identifi\u00e9es, le RPCA pourra alors r\u00e9organiser sa documentation en fonction. Finies les 20 pages de d\u00e9finition du PCA en introduction d\u2019un document de gestion de crise ou les 80 pages avant de trouver un num\u00e9ro de t\u00e9l\u00e9phone\u00a0: place \u00e0 une documentation resserr\u00e9e sur son objectif\u00a0!<\/p>\n

      La base documentaire PCA doit viser l\u2019op\u00e9rationnalit\u00e9 avant tout<\/h2>\n

      \u00ab Du jour o\u00f9 nous oublions que nous fabriquons des objets qui ont une finalit\u00e9 de service, nous faisons une erreur qui peut \u00eatre mortelle.\u00bb <\/em>Cette maxime de Fran\u00e7ois Michelin semble aujourd\u2019hui des plus appropri\u00e9s aux projets de revue documentaire.<\/p>\n

      Faire \u00e9voluer les corpus documentaires PCA consistera ainsi \u00e0 concevoir des documents op\u00e9rationnels et utiles \u00e0 la gestion des risques de continuit\u00e9. Il restera alors \u00e0 adresser la question de leur \u00e9volution et de l\u2019outillage associ\u00e9.<\/p>\n

      \u00c0 suivre…
      \n<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

      Tribune r\u00e9dig\u00e9e en collaboration avec William Revah, consultant senior. Pour faire face aux sinistres majeurs, de nombreuses organisations se sont dot\u00e9es de Plans de Continuit\u00e9 d\u2019Activit\u00e9. Ils sont aujourd\u2019hui op\u00e9rationnels et r\u00e9pondent aux besoins m\u00e9tiers. L\u2019enjeu actuel consiste \u00e0 l\u2019inscrire…<\/p>\n","protected":false},"author":1269,"featured_media":2485,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/tmpl-one.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3222,36,35],"tags":[709,133,131,708],"coauthors":[2765],"class_list":["post-2484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cyberrisk-management-strategy","category-cybersecurity-digital-trust","category-strategie-projets-it","tag-documentation","tag-iso-22301","tag-pca","tag-pco"],"acf":[],"yoast_head":"\nViser l\u2019efficience de sa documentation PCA ! - RiskInsight<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.riskinsight-wavestone.com\/2012\/10\/viser-lefficience-de-sa-documentation-pca\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Viser l\u2019efficience de sa documentation PCA ! - RiskInsight\" \/>\n<meta property=\"og:description\" content=\"Tribune r\u00e9dig\u00e9e en collaboration avec William Revah, consultant senior. Pour faire face aux sinistres majeurs, de nombreuses organisations se sont dot\u00e9es de Plans de Continuit\u00e9 d\u2019Activit\u00e9. Ils sont aujourd\u2019hui op\u00e9rationnels et r\u00e9pondent aux besoins m\u00e9tiers. 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