{"id":3365,"date":"2013-03-01T19:11:12","date_gmt":"2013-03-01T18:11:12","guid":{"rendered":"http:\/\/www.solucominsight.fr\/?p=3365"},"modified":"2015-01-21T09:55:41","modified_gmt":"2015-01-21T08:55:41","slug":"comment-reussir-la-mise-en-place-dun-infogerant","status":"publish","type":"post","link":"https:\/\/www.riskinsight-wavestone.com\/en\/2013\/03\/comment-reussir-la-mise-en-place-dun-infogerant\/","title":{"rendered":"Comment r\u00e9ussir la mise en place d\u2019un infog\u00e9rant ?"},"content":{"rendered":"

L\u2019efficience<\/strong> du SI est devenue le maillon indispensable au bon fonctionnement des grandes entreprises. Les DSI se tournent vers l\u2019infog\u00e9rance<\/strong> pour trouver un ou plusieurs partenaires susceptibles de les aider \u00e0 optimiser la gestion de leurs infrastructures et applications informatiques. <\/em><\/p>\n

Ils esp\u00e8rent ainsi b\u00e9n\u00e9ficier\u00a0d\u2019un apport de connaissances <\/strong>voire d\u2019expertise pour sp\u00e9cifier, installer\u00a0 et exploiter des solutions r\u00e9pondant aux besoins actuels et futurs de leur entreprise, d\u2019une facilit\u00e9 d\u2019adaptation <\/strong>aux \u00e9volutions du volume d\u2019activit\u00e9 de leurs m\u00e9tiers et d\u2019une flexibilit\u00e9 sur les modes d\u2019intervention (activit\u00e9s 24\/24, astreintes\u2026), et aussi d\u2019avantages \u00e9conomiques <\/strong>dus notamment \u00e0 l\u2019utilisation de processus industrialis\u00e9s et d\u2019\u00e9quipes mutualis\u00e9es.<\/em><\/p>\n

Mais quels sont les \u00e9cueils \u00e0 \u00e9viter pour garantir au maximum la r\u00e9ussite d\u2019une op\u00e9ration d\u2019infog\u00e9rance\u00a0?<\/em><\/p>\n

D\u00e9finir clairement ses besoins et son p\u00e9rim\u00e8tre<\/h2>\n

Il est important, \u00e0 la fois pour le client et le prestataire, de bien d\u00e9finir les besoins auxquels doit r\u00e9pondre la prestation d\u2019infog\u00e9rance : gains \u00e9conomiques, augmentation de la qualit\u00e9 de service rendue, flexibilit\u00e9 insuffisante des \u00e9quipes internes, remplacement d\u2019une infog\u00e9rance existante qui ne donne pas satisfaction et sur quels points portent cette insatisfaction\u2026<\/p>\n

Le p\u00e9rim\u00e8tre d\u2019infog\u00e9rance doit \u00eatre particuli\u00e8rement clair et d\u00e9j\u00e0 ma\u00eetris\u00e9 c\u00f4t\u00e9 client. Il est tr\u00e8s difficile d\u2019infog\u00e9rer une activit\u00e9 non encore industrialis\u00e9e. Les ajustements r\u00e9alis\u00e9s en cours du projet de transition doivent rester non structurants. Ce p\u00e9rim\u00e8tre doit \u00eatre correctement document\u00e9\u00a0 (exhaustivit\u00e9, compl\u00e9tude, pertinence) afin d’\u00e9viter la perte de connaissances critiques ou la n\u00e9cessit\u00e9 d\u2019un travail important durant la transition.<\/p>\n

Ne pas sous-estimer la charge interne<\/h2>\n

Un projet de transition est un projet \u00e0 part enti\u00e8re qui n\u00e9cessite une \u00e9quipe d\u00e9di\u00e9e c\u00f4t\u00e9 client.<\/p>\n

Le dimensionnement de cette \u00e9quipe est conditionn\u00e9 par le p\u00e9rim\u00e8tre infog\u00e9r\u00e9. L\u2019int\u00e9gration de certaines ressources cl\u00e9s est indispensable.<\/p>\n

L\u2019organisation de l\u2019\u00e9quipe doit parfois prendre en compte le mode de fonctionnement de l\u2019infog\u00e9rant, notamment lors de d\u00e9localisation \u00e0 l\u2019\u00e9tranger.<\/p>\n

Ne pas cumuler transition et transformation<\/h2>\n

Par ailleurs, le projet de transition ne doit \u00eatre qu\u2019un projet de transition. Ce n\u2019est pas seulement une tautologie, mais un principe incontournable : il est crucial de ne pas cumuler transition et transformation.<\/p>\n

Durant le projet de transition, un plan d\u2019am\u00e9lioration \u00e9ventuellement associ\u00e9 \u00e0 un plan d\u2019actions peut \u00eatre d\u00e9fini dans une optique de d\u00e9ploiement ult\u00e9rieur.<\/p>\n

Contr\u00f4ler sans s\u2019ing\u00e9rer<\/h2>\n

Malgr\u00e9 une envie l\u00e9gitime, le client ne doit pas s\u2019ing\u00e9rer dans la constitution de l\u2019\u00e9quipe de l\u2019infog\u00e9rant. Dans la majorit\u00e9 des cas, l\u2019infog\u00e9rant a un engagement de r\u00e9sultat et non de moyen.<\/p>\n

Le client doit travailler de fa\u00e7on rapproch\u00e9e avec les ressources de l\u2019infog\u00e9rant qui sont en contact direct<\/strong>, c\u2019est-\u00e0-dire le management et les \u00e9quipes sur site.<\/p>\n

Le client devra s\u2019investir dans la pr\u00e9paration de la VABF <\/strong>(V\u00e9rification d\u2019Aptitude au Bon Fonctionnement). Une attention sera d\u2019ailleurs port\u00e9e sur les moyens permettant de valider l\u2019acquisition des comp\u00e9tences et la prise en compte des sp\u00e9cificit\u00e9s de l\u2019environnement client. Une gouvernance rapproch\u00e9e doit \u00eatre mise en place durant la phase de VSR <\/strong>(V\u00e9rification de Service R\u00e9current). Toutes les r\u00e9serves \u00e9ventuelles doivent \u00eatre not\u00e9es et suivies d\u2019un plan d\u2019actions pour y rem\u00e9dier.<\/p>\n

Infog\u00e9rer une partie de la gestion de son SI reste une op\u00e9ration d\u00e9licate. Mais suivre ces quelques bonnes pratiques vous \u00e9vitera d\u00e9j\u00e0 de tomber dans certains \u00e9cueils malheureux, notamment pendant la phase d\u00e9licate de transition.<\/p>\n","protected":false},"excerpt":{"rendered":"

L\u2019efficience du SI est devenue le maillon indispensable au bon fonctionnement des grandes entreprises. Les DSI se tournent vers l\u2019infog\u00e9rance pour trouver un ou plusieurs partenaires susceptibles de les aider \u00e0 optimiser la gestion de leurs infrastructures et applications informatiques….<\/p>\n","protected":false},"author":129,"featured_media":6282,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/tmpl-one.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[35],"tags":[116,243,986,154,988,987],"coauthors":[989,990],"class_list":["post-3365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategie-projets-it","tag-infogerance","tag-organisation","tag-outsourcing-externalisation","tag-projet","tag-securisation","tag-transition"],"acf":[],"yoast_head":"\nComment r\u00e9ussir la mise en place d\u2019un infog\u00e9rant ? - SolucomINSIGHT<\/title>\n<meta name=\"description\" content=\"L\u2019efficience du SI est devenue le maillon indispensable au bon fonctionnement des grandes entreprises. 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