{"id":3734,"date":"2013-05-10T10:00:24","date_gmt":"2013-05-10T09:00:24","guid":{"rendered":"http:\/\/www.solucominsight.fr\/?p=3734"},"modified":"2015-08-11T10:28:52","modified_gmt":"2015-08-11T09:28:52","slug":"lync-un-levier-de-productivite-et-deconomie-en-entreprise","status":"publish","type":"post","link":"https:\/\/www.riskinsight-wavestone.com\/en\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/","title":{"rendered":"Lync : un levier de productivit\u00e9 et d\u2019\u00e9conomie en entreprise ?"},"content":{"rendered":"

R\u00e9duction des co\u00fbts du syst\u00e8me d\u2019information, satisfaction des besoins utilisateurs, am\u00e9lioration de la productivit\u00e9, tels sont les enjeux IT majeurs des entreprises aujourd\u2019hui. A cette fin, certaines d\u2019entre elles font le choix d\u2019outils collaboratifs comme le produit de Microsoft\u00a0: Lync. En quoi permet-il de r\u00e9pondre \u00e0 ces objectifs ? <\/em><\/p>\n

\u00a0Un outil collaboratif am\u00e9liorant la productivit\u00e9 et l\u2019efficacit\u00e9 des \u00e9quipes<\/strong><\/h2>\n

L\u2019utilisation de Lync r\u00e9pond en premier lieu \u00e0 un besoin utilisateur<\/strong>\u00a0: il leur permet en effet de retrouver les fonctionnalit\u00e9s dont ils disposent dans leur environnement priv\u00e9. Au-del\u00e0 de satisfaire ce besoin, l\u2019outil permet une am\u00e9lioration de la productivit\u00e9 au quotidien.<\/p>\n

Cette solution collaborative, <\/strong>qui s\u2019int\u00e8gre nativement avec l\u2019\u00e9cosyst\u00e8me Microsoft (Active Directory, Exchange\u2026), \u00a0offre des fonctionnalit\u00e9s de messagerie instantan\u00e9e, de partage d\u2019\u00e9cran et d\u2019applications, tr\u00e8s simples \u00e0 utiliser, et disponibles via un seul<\/strong> et m\u00eame outil<\/strong>.<\/p>\n

Le chat<\/em>, au contraire du mail, est un outil synchrone<\/strong> permettant des \u00e9changes rapides et adapt\u00e9s<\/strong> \u00e0 des situations moins formelles, alors que le statut pr\u00e9sentiel permet de visualiser si le contact recherch\u00e9 est disponible \u00e0 cet instant. Les fonctionnalit\u00e9s de partage d\u2019\u00e9cran, d\u2019application, ou de tableau blanc rendent plus efficaces<\/strong> les discussions t\u00e9l\u00e9phoniques, quand un simple clic permet d\u2019afficher le contenu visualis\u00e9 par le correspondant, et d\u2019interagir avec lui. Il est \u00e9galement possible pour des collaborateurs \u00e0 distance de suivre en direct<\/strong> le d\u00e9roulement d\u2019une pr\u00e9sentation men\u00e9e par l\u2019animateur depuis son poste. Lync Web App permet\u00a0 au pr\u00e9sentateur de r\u00e9aliser ce partage avec des collaborateurs externes<\/strong> \u00e0 l\u2019entreprise ou ne disposant de compte ou de client Lync. Avec la version 2013, et le module Office Web Apps, le partage est rendu disponible sur de nombreux appareils mobiles<\/strong><\/a>.<\/p>\n

Si l\u2019utilisation de ces fonctionnalit\u00e9s est tr\u00e8s simple au quotidien, il ne faut toutefois pas n\u00e9gliger la communication<\/strong> et l\u2019accompagnement du changement, qui est une cl\u00e9 essentielle pour obtenir l\u2019adh\u00e9sion des utilisateurs<\/strong>.<\/p>\n

Une solution de communication g\u00e9n\u00e9ratrice d\u2019\u00e9conomies\u00a0?<\/h2>\n

Une partie des entreprises se tournent vers Lync \u00e0 des fins de r\u00e9duction de co\u00fbts<\/strong><\/a>, <\/strong>notamment les frais de d\u00e9placements et de t\u00e9l\u00e9phonie. En effet, Lync, gr\u00e2ce \u00e0 la VoIP, permet de r\u00e9aliser des communications audio et vid\u00e9o<\/strong>, avec une ou plusieurs personnes, \u00e9vitant par exemple \u00e0 des collaborateurs d\u2019une entreprise internationale de se d\u00e9placer.<\/p>\n

Toutefois, pour assurer le bon fonctionnement de ce type de communications, le facteur cl\u00e9 est la bande passante<\/strong> qui leur est allou\u00e9e. Le d\u00e9bit n\u00e9cessaire est \u00e0 calculer en fonction des besoins et usages auxquels on souhaite r\u00e9pondre \u00e0 l\u2019aide d\u2019abaques officiels. Il sera \u00e9ventuellement n\u00e9cessaire de proc\u00e9der \u00e0 l\u2019augmentation de cette capacit\u00e9<\/strong>, pouvant donc g\u00e9n\u00e9rer des co\u00fbts r\u00e9currents suppl\u00e9mentaires<\/strong>. Pour limiter les d\u00e9bits engendr\u00e9s, il existe une solution de bridage dans la console d\u2019administration, la CAC<\/strong> (Call Admission Control<\/em>). Il reste recommand\u00e9 de pr\u00e9f\u00e9rer \u00e0 son utilisation une augmentation des capacit\u00e9s r\u00e9seau, sous peine de voir les appels utilisateurs fr\u00e9quemment refus\u00e9s, poussant ces derniers \u00e0 d\u00e9laisser Lync pour des appels t\u00e9l\u00e9phoniques.<\/p>\n

Trois solutions d\u2019impl\u00e9mentation de la solution existent\u00a0: on premise<\/em>, dans le Cloud<\/a>, ou de mani\u00e8re hybride (combinaison des deux modes pr\u00e9c\u00e9dents). Certaines soci\u00e9t\u00e9s font le choix du Cloud <\/em>avec Lync Online, <\/strong>afin \u00a0de r\u00e9duire les co\u00fbts d\u2019infrastructure. Cette alternative leur apporte une certaine souplesse<\/strong> d\u2019administration, et facilite \u00e9galement les migrations vers des versions sup\u00e9rieures, qui permettent d\u2019int\u00e9grer rapidement les innovations. Des calculs de ROI standards existent, mais restent \u00e0 projeter sur des contextes techniques et contractuels propres \u00e0 chaque entreprise.\u00a0Nombre d\u2019entre elles pr\u00e9f\u00e8rent n\u00e9anmoins garder la ma\u00eetrise<\/strong> de leur infrastructure<\/strong>.<\/p>\n

\u00a0<\/strong>La solution collaborative Lync offre donc un large \u00e9ventail de fonctionnalit\u00e9s<\/strong> r\u00e9pondant \u00e0 un\u00a0 besoin utilisateur<\/strong>, et permettant une augmentation de la productivit\u00e9<\/strong><\/a> qui ne se mesure que de mani\u00e8re qualitative, et qui ne garantit pas une r\u00e9duction des co\u00fbts IT. Compar\u00e9 \u00e0 d\u2019autres solutions plus traditionnelles de salles de conf\u00e9rence, Lync apporte souplesse d\u2019utilisation et facilit\u00e9 d\u2019int\u00e9gration. N\u00e9anmoins, cette solution implique une conduite du changement et une int\u00e9gration de ce nouveau service dans un environnement d\u00e9j\u00e0 existant, et donc des contraintes d\u2019architecture<\/strong> \u00e0 ne pas sous-estimer.<\/p>\n","protected":false},"excerpt":{"rendered":"

R\u00e9duction des co\u00fbts du syst\u00e8me d\u2019information, satisfaction des besoins utilisateurs, am\u00e9lioration de la productivit\u00e9, tels sont les enjeux IT majeurs des entreprises aujourd\u2019hui. A cette fin, certaines d\u2019entre elles font le choix d\u2019outils collaboratifs comme le produit de Microsoft\u00a0: Lync….<\/p>\n","protected":false},"author":146,"featured_media":3385,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/tmpl-one.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37,35],"tags":[1135,262,95,1133,1137,448,1136,247,543,746,1134],"coauthors":[1017,1138],"class_list":["post-3734","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-innovation","category-strategie-projets-it","tag-amelioration-de-la-productivite","tag-collaboratif","tag-innovation","tag-lync","tag-messagerie-instantanee","tag-microsoft","tag-outil-collaboratif","tag-productivite","tag-reduction-des-couts","tag-reseau","tag-satisfaction-utilisateurs"],"acf":[],"yoast_head":"\nLync : un levier de productivit\u00e9 et d\u2019\u00e9conomie en entreprise ?<\/title>\n<meta name=\"description\" content=\"R\u00e9duction des co\u00fbts du syst\u00e8me d\u2019information, satisfaction des besoins utilisateurs, am\u00e9lioration de la productivit\u00e9, tels sont les enjeux IT majeurs des entreprises aujourd\u2019hui. A cette fin, certaines d\u2019entre elles font le choix d\u2019outils collaboratifs comme le produit de Microsoft : Lync. En quoi permet-il de r\u00e9pondre \u00e0 ces objectifs ?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.riskinsight-wavestone.com\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lync : un levier de productivit\u00e9 et d\u2019\u00e9conomie en entreprise ?\" \/>\n<meta property=\"og:description\" content=\"R\u00e9duction des co\u00fbts du syst\u00e8me d\u2019information, satisfaction des besoins utilisateurs, am\u00e9lioration de la productivit\u00e9, tels sont les enjeux IT majeurs des entreprises aujourd\u2019hui. A cette fin, certaines d\u2019entre elles font le choix d\u2019outils collaboratifs comme le produit de Microsoft : Lync. En quoi permet-il de r\u00e9pondre \u00e0 ces objectifs ?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.riskinsight-wavestone.com\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/\" \/>\n<meta property=\"og:site_name\" content=\"RiskInsight\" \/>\n<meta property=\"article:published_time\" content=\"2013-05-10T09:00:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-08-11T09:28:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2013\/03\/Fotolia_43983645_ampoule.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"907\" \/>\n\t<meta property=\"og:image:height\" content=\"529\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ronan Caron, Am\u00e9lie Torrents\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ronan Caron, Am\u00e9lie Torrents\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/\"},\"author\":{\"name\":\"Ronan Caron\",\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/en\/#\/schema\/person\/f7c2dbb2aed217f8b5b22a8f68a79d0a\"},\"headline\":\"Lync : un levier de productivit\u00e9 et d\u2019\u00e9conomie en entreprise ?\",\"datePublished\":\"2013-05-10T09:00:24+00:00\",\"dateModified\":\"2015-08-11T09:28:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/\"},\"wordCount\":766,\"publisher\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2013\/03\/Fotolia_43983645_ampoule.jpg\",\"keywords\":[\"am\u00e9lioration de la productivit\u00e9\",\"collaboratif\",\"Innovation\",\"Lync\",\"messagerie instantan\u00e9e\",\"Microsoft\",\"outil collaboratif\",\"productivit\u00e9\",\"r\u00e9duction des co\u00fbts\",\"r\u00e9seau\",\"satisfaction utilisateurs\"],\"articleSection\":[\"M\u00e9tiers - Digital & innovation\",\"M\u00e9tiers - Strat\u00e9gie & projets IT\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/\",\"url\":\"https:\/\/www.riskinsight-wavestone.com\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/\",\"name\":\"Lync : un levier de productivit\u00e9 et d\u2019\u00e9conomie en entreprise ?\",\"isPartOf\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2013\/05\/lync-un-levier-de-productivite-et-deconomie-en-entreprise\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2013\/03\/Fotolia_43983645_ampoule.jpg\",\"datePublished\":\"2013-05-10T09:00:24+00:00\",\"dateModified\":\"2015-08-11T09:28:52+00:00\",\"description\":\"R\u00e9duction des co\u00fbts du syst\u00e8me d\u2019information, satisfaction des besoins utilisateurs, am\u00e9lioration de la productivit\u00e9, tels sont les enjeux IT majeurs des entreprises aujourd\u2019hui. 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