{"id":4064,"date":"2013-08-26T12:59:40","date_gmt":"2013-08-26T11:59:40","guid":{"rendered":"http:\/\/www.solucominsight.fr\/?p=4064"},"modified":"2015-01-21T09:53:25","modified_gmt":"2015-01-21T08:53:25","slug":"telecom-expense-management-quelles-solutions-pour-quels-besoins","status":"publish","type":"post","link":"https:\/\/www.riskinsight-wavestone.com\/en\/2013\/08\/telecom-expense-management-quelles-solutions-pour-quels-besoins\/","title":{"rendered":"Telecom Expense Management : quelles solutions pour quels besoins ?"},"content":{"rendered":"<p><em>La notion de Telecom Expense Management (TEM) s\u2019est d\u00e9velopp\u00e9e chez les grands comptes au d\u00e9but des ann\u00e9es 2000 autour d\u2019acteurs proposant des outils de cost-killing de factures t\u00e9l\u00e9phoniques. Aujourd\u2019hui, le TEM propose aux entreprises d\u2019optimiser leurs co\u00fbts T\u00e9l\u00e9coms, promettant des gains de 5 \u00e0 20%, mais aussi d\u2019am\u00e9liorer leurs processus et de g\u00e9rer leurs budgets. Comment r\u00e9agir \u00e0 cette offre\u00a0?<\/em><\/p>\n<h2>Un march\u00e9 en consolidation<\/h2>\n<p>Des acteurs de diff\u00e9rents horizons se partagent aujourd\u2019hui le march\u00e9 du TEM\u00a0:<\/p>\n<ul>\n<li>Des <em>pures players <\/em>fran\u00e7ais (Anatole, Consotel, Econocom \/ Tactem, \u2026) ou europ\u00e9ens (MDSL\u2026) qui ont d\u00e9marr\u00e9 en vendant leur logiciel de consolidation de factures et de refacturation interne. Ils proposent aujourd\u2019hui des services cl\u00e9s en main de gestion financi\u00e8re, s\u2019essayant m\u00eame pour certains au conseil en sourcing\u00a0;<\/li>\n<li>Des acteurs tr\u00e8s bien install\u00e9s sur le march\u00e9 nord-am\u00e9ricain (Tangoe, Emptoris \/ Rivermine\u2026) de plus en plus pr\u00e9sents en Europe et capables notamment de couvrir des besoins en France\u00a0;<\/li>\n<li>Des op\u00e9rateurs en mesure de proposer des services et outils TEM en propre. Selon le contexte, il faut bien s\u2019assurer de l\u2019impartialit\u00e9 de ces acteurs sur des activit\u00e9s de contr\u00f4le de factures dont ils peuvent \u00eatre les \u00e9metteurs.<\/li>\n<\/ul>\n<p>Ce march\u00e9 est en pleine consolidation\u00a0: certains rapprochements ont pour objectif de renforcer le panel de services T\u00e9l\u00e9coms couverts (voix fixe, mobile, data), d\u2019autres de proposer outils et prestations dans une m\u00eame offre. Pour certains acteurs, il s\u2019agit \u00e9galement de construire des partenariats avec des acteurs du Mobile device management.<\/p>\n<h2>Mettre en place un outil\u00a0: pour quoi faire\u00a0? Quelles solutions compl\u00e9mentaires\u00a0?<\/h2>\n<p>Nombreuses sont les raisons de s\u2019int\u00e9resser aux outils de TEM puisqu\u2019ils sont tr\u00e8s riches fonctionnellement\u00a0: contr\u00f4le de factures, automatisation des commandes chez les op\u00e9rateurs, gestion des contrats, tableaux de bord budg\u00e9taires, etc.<\/p>\n<p>Cependant, leur int\u00e9gration et les services r\u00e9currents associ\u00e9s pouvant s\u2019av\u00e9rer assez co\u00fbteux, il faut donc \u00e9valuer ses besoins avant de se lancer.<\/p>\n<p>Les outils de TEM sont plut\u00f4t efficaces pour automatiser la gestion des commandes en particulier dans les organisations centralis\u00e9es, o\u00f9 le nombre de commandes \u00e0 g\u00e9rer en central atteint plus facilement la taille critique propice \u00e0 l\u2019industrialisation.<\/p>\n<p>En ce qui concerne la gestion et la planification budg\u00e9taires, l\u2019apport de ces outils est d\u2019autant plus grand que les p\u00e9rim\u00e8tres \u00e0 g\u00e9rer sont larges. Ils peuvent permettre d\u2019\u00e9tablir des visions consolid\u00e9es de co\u00fbts sur des p\u00e9rim\u00e8tres internationaux notamment.<\/p>\n<p>Si les besoins se limitent \u00e0 faire du \u00ab\u00a0m\u00e9nage\u00a0\u00bb dans le parc T\u00e9l\u00e9coms et s\u2019assurer de la conformit\u00e9 de la facturation une fois par an, le recours \u00e0 une prestation ponctuelle aupr\u00e8s de <em>pure players<\/em> du TEM peut \u00eatre amplement suffisant. Ces actions peuvent m\u00eame \u00eatre r\u00e9alis\u00e9es en interne \u00e0 condition d\u2019exiger des <em>reportings<\/em> de bonne qualit\u00e9 de la part des op\u00e9rateurs.<\/p>\n<p>D\u2019autres actions efficaces peuvent \u00eatre imagin\u00e9es pour r\u00e9duire la facture. Certaines entreprises choisissent par exemple de communiquer aux utilisateurs les bonnes pratiques d\u2019utilisation de leurs terminaux mobiles (<em>smartphones<\/em>, cl\u00e9s 3G) en mati\u00e8re de s\u00e9curit\u00e9 mais \u00e9galement en termes de co\u00fbts\u00a0! M\u00eame si la tarification <em>data<\/em> \u00e0 l\u2019usage n\u2019est plus d\u2019actualit\u00e9, on ne peut pas encore en dire autant des co\u00fbts de communication \u00e0 l\u2019international. Pour faire passer les messages, on peut envisager de partager directement les tarifs avec les utilisateurs, par exemple : \u00ab\u00a0en utilisant le WiFi lors de mes d\u00e9placements \u00e0 l\u2019\u00e9tranger, le co\u00fbt de mes t\u00e9l\u00e9chargements est nul contre x\u20ac\/Mo si j\u2019utilisais le r\u00e9seau 3G\u00a0\u00bb\u2026<\/p>\n<h2>Projet de mise en \u0153uvre\u00a0: un travail d\u2019int\u00e9gration important \u00e0 r\u00e9aliser service par service<\/h2>\n<p>Pour \u00eatre efficient, l\u2019outil doit \u00eatre correctement param\u00e9tr\u00e9 selon l\u2019environnement de l\u2019entreprise. Il ne faut pas sous-estimer ces phases de collecte de donn\u00e9es et de param\u00e9trage\u00a0; une forte implication de l\u2019entreprise est n\u00e9cessaire dans\u00a0:<\/p>\n<ul>\n<li>La construction des interfaces op\u00e9rateurs pour mettre en place le contr\u00f4le des factures : n\u00e9cessit\u00e9 de se donner une bonne vision de l\u2019existant via les comptes de facturation, de conna\u00eetre les r\u00e9f\u00e9rences chez l\u2019op\u00e9rateur, etc.<\/li>\n<li>La mise en \u0153uvre des fonctionnalit\u00e9s : des d\u00e9veloppements sp\u00e9cifiques sont souvent \u00e0 pr\u00e9voir. Il est n\u00e9cessaire de bien les qualifier et de s\u2019assurer de leur faisabilit\u00e9 avec le prestataire.<\/li>\n<\/ul>\n<p>Une bonne connaissance de ses processus est \u00e9galement n\u00e9cessaire afin de les mod\u00e9liser dans l\u2019outil.<\/p>\n<p>Par ailleurs, l\u2019impl\u00e9mentation pouvant \u00eatre complexe et sp\u00e9cifique \u00e0 chaque service, il est pr\u00e9f\u00e9rable de proc\u00e9der m\u00e9thodiquement en se concentrant sur un service donn\u00e9 (voix fixe, voix mobile, WAN).<\/p>\n<h2>Des gains, vraiment\u00a0?<\/h2>\n<p>Les gains que l\u2019on peut esp\u00e9rer sont variables selon les services. La <em>data mobile<\/em> est souvent le centre de co\u00fbt le moins ma\u00eetris\u00e9\u00a0: il permet n\u00e9anmoins de g\u00e9n\u00e9rer des gains autour de 20% en moyenne. La voix fixe et le WAN permettraient de d\u00e9gager autour de 10% de gains avec un l\u00e9ger avantage pour la voix fixe.<\/p>\n<p>Ces estimations avanc\u00e9es par les acteurs du march\u00e9 supposent bien \u00e9videmment d\u2019avoir tir\u00e9 le meilleur parti des outils, autant dans la bonne conduite du projet de transformation que dans leur utilisation dans la vie courante.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La notion de Telecom Expense Management (TEM) s\u2019est d\u00e9velopp\u00e9e chez les grands comptes au d\u00e9but des ann\u00e9es 2000 autour d\u2019acteurs proposant des outils de cost-killing de factures t\u00e9l\u00e9phoniques. Aujourd\u2019hui, le TEM propose aux entreprises d\u2019optimiser leurs co\u00fbts T\u00e9l\u00e9coms, promettant des&#8230;<\/p>\n","protected":false},"author":1269,"featured_media":4065,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/tmpl-one.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[35,43],"tags":[1265,1266,1264,74,1263],"coauthors":[],"class_list":["post-4064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategie-projets-it","category-telcos","tag-cost-killing","tag-mobile-device-management","tag-telecom-expense-management","tag-telecoms","tag-tem"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Telecom expense management : quelles solutions pour quels besoins ?<\/title>\n<meta name=\"description\" content=\"La notion de Telecom Expense Management (TEM) s\u2019est d\u00e9velopp\u00e9e chez les grands comptes au d\u00e9but des ann\u00e9es 2000 autour d\u2019acteurs proposant des outils de cost-killing de factures t\u00e9l\u00e9phoniques. Aujourd\u2019hui, le TEM propose aux entreprises d\u2019optimiser leurs co\u00fbts T\u00e9l\u00e9coms, promettant des gains de 5 \u00e0 20%, mais aussi d\u2019am\u00e9liorer leurs processus et de g\u00e9rer leurs budgets. 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Aujourd\u2019hui, le TEM propose aux entreprises d\u2019optimiser leurs co\u00fbts T\u00e9l\u00e9coms, promettant des gains de 5 \u00e0 20%, mais aussi d\u2019am\u00e9liorer leurs processus et de g\u00e9rer leurs budgets. 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