{"id":5784,"date":"2014-09-17T07:45:07","date_gmt":"2014-09-17T06:45:07","guid":{"rendered":"http:\/\/www.solucominsight.fr\/?p=5784"},"modified":"2019-12-31T11:11:38","modified_gmt":"2019-12-31T10:11:38","slug":"continuite-dactivite-repli-croise-pas-simple","status":"publish","type":"post","link":"https:\/\/www.riskinsight-wavestone.com\/en\/2014\/09\/continuite-dactivite-repli-croise-pas-simple\/","title":{"rendered":"Continuit\u00e9 d\u2019activit\u00e9 : le repli crois\u00e9, pas si simple !"},"content":{"rendered":"<p><i>En cas de crise ou de sinistre majeur rendant un b\u00e2timent indisponible, le plan de continuit\u00e9 d\u2019activit\u00e9 (PCA) permet d\u2019assurer le <b>maintien des activit\u00e9s vitales<\/b> d\u2019une organisation. Il s\u2019appuie pour<a title=\"Indisponibilit\u00e9 d\u2019un site utilisateur : quelle(s) strat\u00e9gie(s) de repli ?\" href=\"http:\/\/www.solucominsight.fr\/2014\/06\/indisponibilite-dun-site-utilisateur-quelles-strategies-repli\/\" target=\"_blank\" rel=\"noopener noreferrer\"> cela sur <b>diff\u00e9rentes solutions<\/b>, notamment le repli de collaborateurs<\/a>\u00a0: sur un <b>site de repli d\u00e9di\u00e9<\/b> (propre \u00e0 l\u2019organisation ou chez un prestataire), sur les <b>autres sites de l\u2019organisation<\/b> non touch\u00e9s par le sinistre (repli <b>crois\u00e9<\/b>), ou encore en recourant au travail \u00e0 distance (par exemple depuis le <b>domicile des employ\u00e9s<\/b>).<\/i><\/p>\n<p>Le repli crois\u00e9 est d\u00e9fini comme <b>le repli de collaborateurs d\u2019un site sinistr\u00e9 sur un ou plusieurs autres sites de l\u2019organisation<\/b>. G\u00e9n\u00e9ralement les sites sont \u00ab\u00a0appair\u00e9s\u00a0\u00bb entre eux d\u2019o\u00f9 la notion de repli \u00ab\u00a0crois\u00e9\u00a0\u00bb Il s\u2019appuie le plus souvent sur la r\u00e9quisition de salles de r\u00e9union, de salle de formation ou de bureaux.<\/p>\n<p>Cette strat\u00e9gie int\u00e9resse vivement les organisations, dans une optique de valorisation de son patrimoine immobilier et de ma\u00eetrise des co\u00fbts du PCA. En effet, la souscription \u00e0 une position de secours chez un prestataire sp\u00e9cialis\u00e9 peut para\u00eetre en comparaison on\u00e9reuse : de quelques centaines d\u2019euros par an pour une position dite mutualis\u00e9e \u00e0 une dizaine de milliers d\u2019euros par an pour une position d\u00e9di\u00e9e du niveau d\u2019une position de salle de march\u00e9.<\/p>\n<p><b>\u00a0Si les avantages de co\u00fbt, bien qu\u2019ind\u00e9niables, m\u00e9ritent d\u2019\u00eatre discut\u00e9s, la complexit\u00e9 et les contraintes (organisationnelles et techniques) de construction et de maintien en conditions op\u00e9rationnelles du repli crois\u00e9 sont souvent sous-estim\u00e9es et doivent \u00eatre soulev\u00e9es.<\/b><\/p>\n<h2>Comment concevoir son repli de mani\u00e8re efficace\u00a0? Quels sont les facteurs cl\u00e9s de succ\u00e8s\u00a0?<\/h2>\n<p>Afin d\u2019anticiper au mieux la pr\u00e9paration du repli crois\u00e9 dans le cadre d\u2019une strat\u00e9gie de continuit\u00e9 d\u2019activit\u00e9, il convient de <b>r\u00e9pondre \u00e0 plusieurs probl\u00e9matiques et traiter <\/b>le repli de bout en bout<b>\u00a0:<\/b><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5786 aligncenter\" src=\"http:\/\/www.solucominsight.fr\/wp-content\/uploads\/2014\/09\/Plan-de-repli.png\" alt=\"Plan de repli\" width=\"617\" height=\"122\" srcset=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2014\/09\/Plan-de-repli.png 617w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2014\/09\/Plan-de-repli-437x86.png 437w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2014\/09\/Plan-de-repli-71x14.png 71w\" sizes=\"auto, (max-width: 617px) 100vw, 617px\" \/><\/p>\n<p>Dans la pratique, cela revient \u00e0 lancer les <b>trois chantiers <\/b>majeurs.<\/p>\n<h2>\u00a01. Ma\u00eetriser le potentiel de repli en relation \u00e9troite avec les Moyens G\u00e9n\u00e9raux<\/h2>\n<p>Ce potentiel doit \u00eatre ma\u00eetris\u00e9 <b>avant<\/b> qu\u2019une situation de crise ou de sinistre ne se produise\u00a0: la constitution d\u2019un <b>r\u00e9f\u00e9rentiel de positions de repli <\/b>sur l\u2019ensemble du parc de sites de l\u2019organisation \u00a0y contribue. Plus pr\u00e9cis\u00e9ment, il s\u2019agit de\u00a0:<\/p>\n<ul>\n<li><b>Cartographier les salles de r\u00e9union<\/b> des diff\u00e9rents sites, ainsi que leur capacit\u00e9 d\u2019accueil, et maintenir \u00e0 jour cette cartographie, ce qui en soit est complexe dans une organisation ou les d\u00e9m\u00e9nagements intra et inter sites et les r\u00e9affectations de locaux sont fr\u00e9quents.<\/li>\n<\/ul>\n<ul>\n<li>D\u00e9finir, en collaboration avec les IRP, le <b>taux de remplissage<\/b> envisageable des salles, dans l\u2019esprit <b>des r\u00e8glementations applicables aux conditions de travail<\/b> (locaux en lumi\u00e8re naturelle, espace allou\u00e9 \u00a0par personne dans un bureau collectif) m\u00eames si des conditions d\u00e9grad\u00e9es sont envisageables.<\/li>\n<\/ul>\n<p>Cette \u00e9tape permet de disposer d\u2019un nombre \u00ab\u00a0r\u00e9el\u00a0\u00bb de positions de repli \u00e0 proposer aux M\u00e9tiers en cas de crise.<\/p>\n<h2>2. Op\u00e9rationnaliser le repli crois\u00e9<\/h2>\n<p>Il est ensuite n\u00e9cessaire de s\u2019assurer de la capacit\u00e9 du site de repli \u00e0 pouvoir accueillir une <b>population productive<\/b>. Cette op\u00e9rationnalisation passe par des <b>actions logistiques<\/b>\u00a0:<\/p>\n<ul>\n<li><b>Permettre l\u2019acc\u00e8s aux locaux\u00a0: <\/b>pr\u00e9voir des moyens ou des proc\u00e9dures d\u2019acc\u00e8s au site\u00a0: via un stock de badges si le syst\u00e8me de badge est diff\u00e9rent entre les sites, ou une gestion \u00e9largie des droits d\u2019acc\u00e8s en cas de gestion centralis\u00e9 et de syst\u00e8me de badge unique.<\/li>\n<li><b>Pr\u00e9parer la d\u00e9multiplication des prises \u00e9lectriques<\/b>, pour pallier \u00e0 un nombre de raccordements en g\u00e9n\u00e9ral limit\u00e9. Pour cela, on peut notamment constituer un stock de mat\u00e9riel requis.<\/li>\n<li>Les salles de r\u00e9union \u00e9tant par principe r\u00e9quisitionn\u00e9es, il est n\u00e9cessaire de pr\u00e9-identifier des <b>moyens alternatifs \u00e0 la tenue de r\u00e9unions<\/b>. On peut notamment penser \u00e0 des r\u00e9servations (d\u00e9clench\u00e9es le jour J) d\u2019espaces collaboratifs chez des prestataires de proximit\u00e9 ou des h\u00f4tels.<\/li>\n<\/ul>\n<p>L\u2019op\u00e9rationnalisation s\u2019appuie \u00e9galement sur des <b>actions port\u00e9es par la<\/b> <b>fili\u00e8re informatique<\/b>\u00a0:<\/p>\n<ul>\n<li><b>Fournir des postes de travail\u00a0aux collaborateurs repli\u00e9s, <\/b>du fait de l\u2019indisponibilit\u00e9 des postes de travail nominaux. Pour assurer une r\u00e9ponse rapide, il est n\u00e9cessaire de pallier au d\u00e9lai d\u2019acquisition de nouveaux postes via l\u2019augmentation du fond de roulement <b>de postes de travail sur un site alternatif<\/b>.<\/li>\n<\/ul>\n<p>En cas de crise, ces postes de travail seront r\u00e9quisitionn\u00e9s et d\u00e9livr\u00e9s aux premiers \u00a0collaborateurs repli\u00e9s. Pour ce faire, il est n\u00e9cessaire de pr\u00e9voir\u00a0:<\/p>\n<p style=\"padding-left: 60px;\">&#8211; La d\u00e9finition d\u2019un <b>master de secours embarquant le maximum de logiciels requis <\/b>et d\u00e9ployable industriellement.<\/p>\n<p style=\"padding-left: 60px;\">&#8211; La mise en place et le dimensionnement d\u2019une solution de masterisation rapide des postes de travail compatible avec le besoin de repli des collaborateurs\u00a0sans quoi il ne sera pas possible d\u2019y r\u00e9pondre op\u00e9rationnellement\u00a0!<\/p>\n<p>Les deux sch\u00e9mas ci-dessous illustrent les deux cas de figure possibles\u00a0:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5787\" src=\"http:\/\/www.solucominsight.fr\/wp-content\/uploads\/2014\/09\/dimensionnement-repli.png\" alt=\"dimensionnement repli\" width=\"617\" height=\"264\" srcset=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2014\/09\/dimensionnement-repli.png 617w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2014\/09\/dimensionnement-repli-437x187.png 437w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2014\/09\/dimensionnement-repli-71x30.png 71w\" sizes=\"auto, (max-width: 617px) 100vw, 617px\" \/><\/p>\n<ul>\n<li><b>D\u00e9multiplier la capacit\u00e9 de raccordement au r\u00e9seau\u00a0: <\/b>de la m\u00eame mani\u00e8re que pour le raccordement \u00e9lectrique, il est n\u00e9cessaire de fournir aux collaborateurs repli\u00e9s une connexion au r\u00e9seau. Ce sous-chantier passe par le dimensionnement des liens d\u2019interconnexions des sites, l\u2019anticipation du nombre de ports r\u00e9seaux compl\u00e9mentaires et au besoin la constitution d\u2019un stock (propre \u00e0 chaque site et \u00e0 sa capacit\u00e9 d\u2019accueil) de c\u00e2bles r\u00e9seaux et de switchs suppl\u00e9mentaires.<\/li>\n<\/ul>\n<h2>\u00a03. Pr\u00e9parer les aspects pratiques<\/h2>\n<p>Le d\u00e9clenchement du repli crois\u00e9 va changer les conditions de travail des collaborateurs repli\u00e9s et des collaborateurs du site d\u2019accueil. Il est donc indispensable de\u00a0:<\/p>\n<ul>\n<li><b>Faciliter la vie sur le site d\u2019accueil<\/b>\u00a0: ne pas oublier de fournir les acc\u00e8s n\u00e9cessaires \u00e0 la restauration, aux parkings, aux sanitaires, aux distributeurs d\u2019eau, etc. afin de minimiser l\u2019impact de changement de site pour les collaborateurs repli\u00e9s\u00a0!<\/li>\n<\/ul>\n<ul>\n<li><b>Prendre en compte les changements affectant les conditions de travail des employ\u00e9s<\/b> \u00ab\u00a0sinistr\u00e9s\u00a0\u00bb. Le repli crois\u00e9 induit des <a title=\"Continuit\u00e9 d\u2019activit\u00e9 : n\u2019oubliez pas d\u2019impliquer les ressources humaines !\" href=\"http:\/\/www.solucominsight.fr\/2012\/09\/continuite-dactivite-noubliez-pas-dimpliquer-les-ressources-humaines\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b><i>contraintes RH<\/i><\/b><\/a><b><i>\u00a0<\/i><\/b> qu\u2019il convient d\u2019adresser.<\/li>\n<\/ul>\n<ul>\n<li><b>Communiquer <\/b>sur les impacts du sinistre ainsi que sur l\u2019\u00e9tat d\u2019avancement de remise en service du site sinistr\u00e9.<\/li>\n<\/ul>\n<p><b>Le m\u00e9tier de l\u2019organisation n\u2019est pas de faire du secours<\/b>\u00a0: porter\u00a0le secours en interne n\u00e9cessite des moyens d\u00e9di\u00e9s et une organisation forte afin de garantir le caract\u00e8re op\u00e9rationnel et p\u00e9renne du PCA.<\/p>\n<p>Par cons\u00e9quent, le repli crois\u00e9 <b>n\u00e9cessite<\/b> la mobilisation indispensable des<b> Moyens G\u00e9n\u00e9raux et de la DSI, <\/b>tant dans son \u00e9laboration que dans son maintien en conditions op\u00e9rationnelles dans le temps.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En cas de crise ou de sinistre majeur rendant un b\u00e2timent indisponible, le plan de continuit\u00e9 d\u2019activit\u00e9 (PCA) permet d\u2019assurer le maintien des activit\u00e9s vitales d\u2019une organisation. Il s\u2019appuie pour cela sur diff\u00e9rentes solutions, notamment le repli de collaborateurs\u00a0: sur&#8230;<\/p>\n","protected":false},"author":19,"featured_media":6077,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/tmpl-one.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3222,36],"tags":[131,3304],"coauthors":[928,1680],"class_list":["post-5784","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cyberrisk-management-strategy","category-cybersecurity-digital-trust","tag-pca","tag-risk-management-strategy-governance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Continuit\u00e9 d\u2019activit\u00e9 : le repli crois\u00e9, pas si simple ! - RiskInsight<\/title>\n<meta name=\"description\" content=\"Le repli crois\u00e9 se d\u00e9finit comme le repli de collaborateurs d\u2019un site sinistr\u00e9 sur 1ou plusieurs autres sites de l\u2019organisation. 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