{"id":6760,"date":"2014-12-22T09:38:35","date_gmt":"2014-12-22T08:38:35","guid":{"rendered":"http:\/\/www.solucom-insight.fr\/?p=6760"},"modified":"2015-02-05T17:16:08","modified_gmt":"2015-02-05T16:16:08","slug":"quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise","status":"publish","type":"post","link":"https:\/\/www.riskinsight-wavestone.com\/en\/2014\/12\/quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise\/","title":{"rendered":"Quelle m\u00e9thode pour mettre en place des services mobiles innovants en entreprise ?"},"content":{"rendered":"

Malgr\u00e9 un taux d\u2019\u00e9quipement croissant, les entreprises limitent tr\u00e8s souvent l\u2019usage des terminaux mobiles \u00e0 l\u2019acc\u00e8s aux fonctionnalit\u00e9s PIM (e-mails, agenda, contacts). Pourtant, ces terminaux ont bien plus \u00e0 offrir et pourraient impacter bien plus fortement les modes de travail. G\u00e9rer des projets li\u00e9s \u00e0 de nouveaux usages et notamment \u00e0 la mobilit\u00e9 n\u2019est pas chose ais\u00e9e face aux cycles courts d\u2019\u00e9volution des solutions et aux attentes \u00e9lev\u00e9es des utilisateurs dans un contexte de consum\u00e9risation de l\u2019IT qui bousculent les habitudes de la DSI. Quelles sp\u00e9cificit\u00e9s pour ces projets de mise en place de nouveaux usages mobiles\u00a0? Comment introduire l\u2019innovation dans l\u2019environnement de travail des cadres gr\u00e2ce aux solutions mobiles\u00a0?<\/i><\/p>\n

Injecter des services mobiles innovants : une d\u00e9marche bas\u00e9e sur les usages<\/h2>\n

Dans beaucoup de DSI, la mobilit\u00e9 a d\u2019abord \u00e9t\u00e9 prise sous l\u2019angle des solutions techniques disponibles. Une telle approche n\u2019est pas souhaitable car elle m\u00e8ne bien souvent \u00e0 des solutions qui restent confidentielles au sein de l\u2019entreprise car peu adapt\u00e9es aux besoins des utilisateurs. Pour mener un projet de mobilit\u00e9 en entreprise, \u00a0ce sont les usages qui doivent \u00eatre mis au centre de la r\u00e9flexion.\u00a0Il est essentiel de cartographier et d\u2019identifier les diff\u00e9rents profils de votre population<\/strong>\u00a0: \u00e0 quel point sont-ils mobiles\u00a0? Quels niveaux de collaboration leur fonction r\u00e9clame-t-elle ? Quels sont leurs usages m\u00e9tier\u00a0? Il\u00a0faut ensuite \u00e9tablir le parcours utilisateur des diff\u00e9rents profils<\/strong> \u00e0 partir des cas d\u2019usage des populations d\u2019utilisateurs.<\/p>\n

Pour cette phase, il est essentiel d\u2019impliquer les M\u00e9tiers de l\u2019entreprise qui ont la cl\u00e9 de compr\u00e9hension de ces usages. La r\u00e9flexion se veut la plus concr\u00e8te possible. Si nous prenons l\u2019exemple des cadres col blanc dans le sectaire bancaire, il sera int\u00e9ressant de formaliser le parcours de Luc, l’un de leurs repr\u00e9sentants, de la fa\u00e7on suivante\u00a0: “Ce matin, Luc se rend sur son lieu de travail. Dans le train, il sort sa tablette et apporte les derni\u00e8res modifications \u00e0 sa pr\u00e9sentation PowerPoint qui lui servira de support lors d\u2019une r\u00e9union importante. Il sauvegarde ses modifications et d\u00e9pose une nouvelle version du document directement sur son espace de stockage personnel. Il arrive en r\u00e9union et projette alors ses slides depuis sa tablette. Pour poser une question rapide \u00e0 un coll\u00e8gue non pr\u00e9sent, Luc utilise la messagerie instantan\u00e9e de l\u2019entreprise \u00e0 laquelle il a acc\u00e8s sur son terminal. Une fois la r\u00e9union termin\u00e9e, les notes et captures d\u2019\u00e9crans prises par Luc avec sa tablette lui permettront de d\u00e9briefer avec son responsable”.<\/i><\/p>\n

Chercher les quick-wins<\/em> \u00e0 mettre en place<\/h2>\n

Apr\u00e8s cette phase d\u2019identification des besoins utilisateurs, la bonne pratique est d\u2019identifier les services qui seront les plus rapides \u00e0 mettre en place et maximiseront la satisfaction des utilisateurs afin de cr\u00e9er une dynamique autour de la d\u00e9marche de mise en place de services mobiles. Il ne faut pas avoir peur de mettre en place les fonctionnalit\u00e9s au fur et mesure. Mettre en place certaines features<\/em> simples (r\u00e9servation de salles depuis le smartphone, plan d\u2019acc\u00e8s…) est la meilleure fa\u00e7on de pousser les utilisateurs \u00e0 comprendre l\u2019int\u00e9r\u00eat de consid\u00e9rer leurs devices<\/em> mobiles comme une part int\u00e9grante de leur environnement de travail et de g\u00e9n\u00e9rer du buzz.<\/p>\n

Les produits \u00e9voluent extr\u00eamement rapidement \u2013 par exemple, sur la plupart des projets de mise en place de solutions de MAM<\/a>, il n\u2019est pas rare de voir 3 ou 4 mont\u00e9es de versions entre les premiers tests et le d\u00e9but du pilote.\u00a0 La mise en place de ce type de solutions ne peut plus \u00eatre prise comme un projet de d\u00e9ploiement classique (build <\/i>\u2013 d\u00e9ploiement \u2013 communication). Elle n\u00e9cessite de repenser le cycle pour qu\u2019il soit plus rapide et agile.<\/p>\n

Il est donc important de privil\u00e9gier une approche test and learn<\/i> : mettre en place des maquettes jetables, des exp\u00e9rimentations et ajuster sa strat\u00e9gie en fonction des utilisateurs qui seront invit\u00e9s \u00e0 donner leur retour sur les cas d\u2019usage pr\u00e9par\u00e9s pour leurs tests.<\/p>\n

Au-del\u00e0 des composantes d\u2019int\u00e9gration au SI et de s\u00e9curit\u00e9, qui viennent rapidement \u00e0 l\u2019esprit, les composantes Gestion du cycle de vie sont tr\u00e8s importantes pour ce type de projet et doivent \u00eatre int\u00e9gr\u00e9e d\u00e8s cette phase amont d\u2019exp\u00e9rimentation. Beaucoup de projets de mobilit\u00e9 se cassent les dents sur la gestion du provisonning des solutions par exemple, qui est pourtant primordiale car elle conditionne le premier contact de l\u2019utilisateur avec la solution.<\/p>\n

Remporter l\u2019adh\u00e9sion des M\u00e9tiers et des utilisateurs<\/h2>\n

Il s\u2019agit d\u2019impliquer les M\u00e9tiers et les utilisateurs au c\u0153ur de la d\u00e9marche\u00a0en construisant la future offre de service avec eux. Nous l\u2019avons vu, leur implication est importante dans les phases amont du projet, mais la promotion de vos nouveaux services est \u00e9galement primordiale. Les services mobiles manquent de concret pour les utilisateurs et les repr\u00e9sentants M\u00e9tier. Il ne faut donc pas h\u00e9siter \u00e0 multiplier les d\u00e9monstrations pour faire tester les nouveaux services.<\/p>\n

N’h\u00e9sitez pas par exemple \u00e0 mettre en place des showrooms<\/em> permanents au sein de l\u2019entreprise centr\u00e9s sur le parcours de l\u2019utilisateur. Ceux-ci d\u00e9montrent \u00e0 la fois chaque solution disponible mais aussi l\u2019int\u00e9gration coh\u00e9rente dans l\u2019environnement utilisateur de l\u2019ensemble des solutions.<\/p>\n","protected":false},"excerpt":{"rendered":"

Malgr\u00e9 un taux d\u2019\u00e9quipement croissant, les entreprises limitent tr\u00e8s souvent l\u2019usage des terminaux mobiles \u00e0 l\u2019acc\u00e8s aux fonctionnalit\u00e9s PIM (e-mails, agenda, contacts). Pourtant, ces terminaux ont bien plus \u00e0 offrir et pourraient impacter bien plus fortement les modes de travail….<\/p>\n","protected":false},"author":230,"featured_media":6762,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/tmpl-one.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37,35],"tags":[],"coauthors":[1483,1770],"class_list":["post-6760","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-innovation","category-strategie-projets-it"],"acf":[],"yoast_head":"\nQuelle m\u00e9thode pour mettre en place des services mobiles innovants en entreprise ? - RiskInsight<\/title>\n<meta name=\"description\" content=\"Les entreprises limitent tr\u00e8s souvent l\u2019usage des terminaux mobiles \u00e0 l\u2019acc\u00e8s aux fonctionnalit\u00e9s PIM. 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Pourtant, ces terminaux ont bien plus \u00e0 offrir.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.riskinsight-wavestone.com\/2014\/12\/quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise\/\" \/>\n<meta property=\"og:site_name\" content=\"RiskInsight\" \/>\n<meta property=\"article:published_time\" content=\"2014-12-22T08:38:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-02-05T16:16:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2015\/01\/Fotolia_60161963_Subscription_Monthly_XXL-Smartphone-addiction-concept\u00a9-venim.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"1500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"MarieTEyssandier, Romain Lucas\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"MarieTEyssandier, Romain Lucas\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2014\/12\/quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2014\/12\/quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise\/\"},\"author\":{\"name\":\"MarieTEyssandier\",\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/en\/#\/schema\/person\/903d9d10883aa5bf33d2a5249e0a67cb\"},\"headline\":\"Quelle m\u00e9thode pour mettre en place des services mobiles innovants en entreprise ?\",\"datePublished\":\"2014-12-22T08:38:35+00:00\",\"dateModified\":\"2015-02-05T16:16:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2014\/12\/quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise\/\"},\"wordCount\":948,\"publisher\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2014\/12\/quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2015\/01\/Fotolia_60161963_Subscription_Monthly_XXL-Smartphone-addiction-concept\u00a9-venim.jpg\",\"articleSection\":[\"M\u00e9tiers - Digital & innovation\",\"M\u00e9tiers - Strat\u00e9gie & projets IT\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2014\/12\/quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise\/\",\"url\":\"https:\/\/www.riskinsight-wavestone.com\/2014\/12\/quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise\/\",\"name\":\"Quelle m\u00e9thode pour mettre en place des services mobiles innovants en entreprise ? - RiskInsight\",\"isPartOf\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2014\/12\/quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2014\/12\/quelle-methode-pour-mettre-en-place-des-services-mobiles-innovants-en-entreprise\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2015\/01\/Fotolia_60161963_Subscription_Monthly_XXL-Smartphone-addiction-concept\u00a9-venim.jpg\",\"datePublished\":\"2014-12-22T08:38:35+00:00\",\"dateModified\":\"2015-02-05T16:16:08+00:00\",\"description\":\"Les entreprises limitent tr\u00e8s souvent l\u2019usage des terminaux mobiles \u00e0 l\u2019acc\u00e8s aux fonctionnalit\u00e9s PIM. 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