{"id":8345,"date":"2015-10-05T16:30:43","date_gmt":"2015-10-05T15:30:43","guid":{"rendered":"http:\/\/www.solucominsight.fr\/?p=8345"},"modified":"2015-10-05T16:35:19","modified_gmt":"2015-10-05T15:35:19","slug":"digitalisation-des-metiers-industriels-une-nouvelle-revolution","status":"publish","type":"post","link":"https:\/\/www.riskinsight-wavestone.com\/en\/2015\/10\/digitalisation-des-metiers-industriels-une-nouvelle-revolution\/","title":{"rendered":"Digitalisation des m\u00e9tiers industriels, une nouvelle (r)\u00e9volution ?"},"content":{"rendered":"

Si les smartphones<\/em> et tablettes \u00e9taient initialement d\u00e9ploy\u00e9s pour les m\u00e9tiers \u00ab\u00a0bureautiques\u00a0\u00bb cette pratique \u00e9volue\u00a0: de plus en plus d\u2019acteurs m\u00e9tiers sont aujourd\u2019hui dot\u00e9s d\u2019outils de mobilit\u00e9 dans les milieux industriels. Cette tendance n\u2019est pas nouvelle. Elle a \u00e9merg\u00e9 depuis quelques ann\u00e9es : \u00e9quipement des op\u00e9rateurs de maintenance de COFELY de tablettes<\/a> ou des salari\u00e9s de GRTgaz\u00a0 pour la remont\u00e9e d\u2019informations par exemple<\/a>. Le secteur du transport n\u2019est pas en reste\u00a0: SNCF qui lance un projet pour les agents de maintenance du mat\u00e9riel roulant<\/a>, ou Bombardier qui met \u00e0 disposition de ses collaborateurs des informations techniques sur tablettes en sont deux illustrations. Des cas isol\u00e9s ou une v\u00e9ritable \u00e9volution en marche\u00a0?<\/p>\n

Travail en ext\u00e9rieur, temp\u00e9rature, graisse\u2026 quels usages possibles en milieu industriel\u00a0?<\/strong><\/h1>\n

Les opportunit\u00e9s d\u2019utilisation pour les collaborateurs sur le terrain sont nombreuses. La digitalisation de documentation technique, de guide m\u00e9tier<\/strong> en est une. Les m\u00e9tiers de maintenance notamment n\u00e9cessitent de nombreuses documentations de contr\u00f4le ou de modes op\u00e9ratoires\u00a0: les mettre \u00e0 disposition sur un unique support num\u00e9rique est simplificateur.<\/p>\n

Les outils num\u00e9riques et connect\u00e9s permettent \u00e9galement les remont\u00e9es d\u2019informations en temps r\u00e9el<\/strong> et donc un meilleur pilotage et partage d\u2019informations. Ce point est d\u2019autant plus pr\u00e9gnant pour les m\u00e9tiers s\u2019exer\u00e7ant sur un territoire \u00e9tendu.<\/p>\n

Par ailleurs en digitalisant les outils m\u00e9tiers les retours d\u2019exp\u00e9rience sont aliment\u00e9s par des donn\u00e9es \u00ab\u00a0terrain\u00a0\u00bb, enrichissant ainsi les bases d\u2019analyse et am\u00e9liorant la capitalisation, les processus d\u2019am\u00e9lioration.<\/p>\n

C\u2019est \u00e9galement sans compter que les outils digitaux offrent la possibilit\u00e9 d\u2019utilisation de photos, de vid\u00e9os, de lecteur\u00a0 de tags ou QR code, etc. augmentant ainsi la richesse des informations remont\u00e9es.<\/strong> Parmi les exemples d\u2019usages \u00ab\u00a0multim\u00e9dias\u00a0\u00bb, la possibilit\u00e9 de mettre \u00e0 disposition des tutoriels ou\u00a0 une assistance \u00e0 distance<\/strong> des collaborateurs. Ces fonctionnalit\u00e9s propos\u00e9es par les tablettes ou smartphones<\/em> grand public sont tout \u00e0 fait accessibles pour les milieux industriels, que le choix soit port\u00e9 sur un appareil mobile \u00ab\u00a0durci\u00a0\u00bb ou grand public renforc\u00e9 par des accessoires de protection ad hoc<\/em>. Se pose en revanche la question de la connectivit\u00e9 qui est n\u00e9cessaire pour permettre des usages en temps r\u00e9el, surtout pour les m\u00e9tiers hors ateliers (travaux sur des voies par exemple).<\/p>\n

Qu\u2019ils soient g\u00e9n\u00e9riques ou sp\u00e9cifiques \u00e0 un m\u00e9tier ou une op\u00e9ration donn\u00e9e, les usages envisageables sont donc nombreux\u00a0! Mais\u00a0 au-del\u00e0 de l\u2019usage, ce sont les b\u00e9n\u00e9fices apport\u00e9s qui peuvent acc\u00e9l\u00e9rer le mouvement de digitalisation.<\/p>\n

Simple gadget ou r\u00e9el apport\u00a0?<\/strong><\/h1>\n

La digitalisation ne consiste pas en l\u2019introduction de simples gadgets dans les m\u00e9tiers industriels. Elle ne r\u00e9pond pas non plus en\u00a0 un simple mouvement in\u00e9luctable suivant l\u2019utilisation de smartphones<\/em> ou de tablettes dans la vie priv\u00e9e. Les initiatives rel\u00e8vent d\u2019un r\u00e9el mouvement strat\u00e9gique des entreprises pour r\u00e9pondre \u00e0 leurs enjeux voire \u00e0 leurs fondamentaux\u00a0: augmentation de productivit\u00e9, am\u00e9lioration de la s\u00e9curit\u00e9, de la qualit\u00e9, r\u00e9ponse \u00e0 des exigences de conformit\u00e9, etc.<\/p>\n

Prenons pour exemple la digitalisation de documents qui est souvent un des premiers pas du digital. Elle permet \u00e0 la fois d\u2019optimiser la performance de la production et de la diffusion documentaire (cycle de mise \u00e0 jour plus rapide), tout en standardisant les pratiques, am\u00e9liorant ainsi la conformit\u00e9 et la s\u00e9curit\u00e9. Leur mise \u00e0 disposition sur un outil mobile les rend plus simplement disponibles pour les collaborateurs. Outre le confort d\u2019avoir moins de documents papiers \u00e0 transporter, disposer d\u2019une application permet de structurer l\u2019information pour la rendre plus simple d\u2019acc\u00e8s.<\/p>\n

La modernisation de l\u2019outil est \u00e9galement un vrai facteur de valorisation des salari\u00e9s<\/strong>. Et ces atouts sont d\u2019autant plus visibles lorsque les salari\u00e9s sont impliqu\u00e9s dans les projets.<\/p>\n

Faire de la transformation digitale un projet pour et par les agents terrain <\/strong><\/h1>\n

Les collaborateurs en ateliers, en usines, sur le terrain doivent \u00eatre acteurs du projet.\u00a0Il est primordial en effet de comprendre les usages du futur utilisateur\u00a0: comment travaille-t-il avant la digitalisation\u00a0? Quelle valeur ajout\u00e9e pour lui\u00a0? Comment serait-il impact\u00e9 par le changement\u00a0? Outre les utilisateurs finaux, il est indispensable de construire avec l\u2019ensemble des autres acteurs intervenants dans la cha\u00eene de valeur. En prenant toujours l\u2019exemple d\u2019une digitalisation de documents, en amont de leur utilisation, c\u2019est toute la cha\u00eene de production et de diffusion du document qui est impact\u00e9e.<\/p>\n

R\u00e9ussir cette transformation c\u2019est savoir co-construire progressivement un nouvel environnement de travail digital avec les collaborateurs. En impliquant les bonnes parties prenantes d\u00e8s la phase d\u2019\u00e9tude d\u2019opportunit\u00e9, l\u2019initiative prend en consid\u00e9ration l\u2019exp\u00e9rience utilisateur, elle r\u00e9pond \u00e0 un r\u00e9el besoin et tient compte des exigences du m\u00e9tier. Une telle d\u00e9marche donne une vraie l\u00e9gitimit\u00e9 au projet, et pose les premi\u00e8res pierres de l\u2019accompagnement du changement. Un premier pas vers la r\u00e9ussite d\u2019une transformation aujourd\u2019hui in\u00e9luctable.<\/p>\n","protected":false},"excerpt":{"rendered":"

Si les smartphones et tablettes \u00e9taient initialement d\u00e9ploy\u00e9s pour les m\u00e9tiers \u00ab\u00a0bureautiques\u00a0\u00bb cette pratique \u00e9volue\u00a0: de plus en plus d\u2019acteurs m\u00e9tiers sont aujourd\u2019hui dot\u00e9s d\u2019outils de mobilit\u00e9 dans les milieux industriels. Cette tendance n\u2019est pas nouvelle. Elle a \u00e9merg\u00e9 depuis…<\/p>\n","protected":false},"author":18,"featured_media":8351,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/tmpl-one.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37],"tags":[587,95,153],"coauthors":[796],"class_list":["post-8345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-innovation","tag-digital","tag-innovation","tag-metier"],"acf":[],"yoast_head":"\nDigitalisation des m\u00e9tiers industriels, une nouvelle (r)\u00e9volution ? - RiskInsight<\/title>\n<meta name=\"description\" content=\"Les opportunit\u00e9s d\u2019utilisation pour les collaborateurs sur le terrain sont nombreuses. 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