{"id":9530,"date":"2017-03-28T13:47:49","date_gmt":"2017-03-28T12:47:49","guid":{"rendered":"https:\/\/www.riskinsight-wavestone.com\/?p=9530\/"},"modified":"2020-04-03T16:40:10","modified_gmt":"2020-04-03T15:40:10","slug":"choisir-outil-de-gestion-de-crise","status":"publish","type":"post","link":"https:\/\/www.riskinsight-wavestone.com\/en\/2017\/03\/choisir-outil-de-gestion-de-crise\/","title":{"rendered":"Comment \u00e9valuer et choisir son outil de gestion de crise ?"},"content":{"rendered":"<p>Attentat, incendie, crise d\u2019image, pand\u00e9mie, toute entreprise ou organisation \u00e9volue dans un <strong>environnement \u00e0 risques<\/strong> et peut un jour se retrouver confront\u00e9e \u00e0 une <strong>situation d\u2019urgence<\/strong> qu\u2019elle doit <strong>pr\u00e9parer<\/strong> pour en <strong>limiter les impacts<\/strong>.<\/p>\n<p>Face \u00e0 la multiplicit\u00e9 des \u00e9v\u00e9nements, les entreprises prennent de plus en plus conscience des enjeux de la gestion de crise et certaines font le choix <strong>d\u2019investir dans un outillage d\u00e9di\u00e9.<\/strong> Ces outils permettent <strong>d\u2019industrialiser la gestion de crise<\/strong> via de nombreuses fonctionnalit\u00e9s.<\/p>\n<p>Pour autant, avant de s\u2019outiller, l\u2019entreprise doit au pr\u00e9alable avoir mis en place un <strong>dispositif de gestion de crise pr\u00e9par\u00e9<\/strong>, <strong>test\u00e9<\/strong> et <strong>viable<\/strong> dans la dur\u00e9e, l\u2019outil permettra uniquement <strong>d\u2019accompagner ce processus,<\/strong> mais il ne doit pas \u00eatre utilis\u00e9 dans le but de le d\u00e9finir sous peine de prendre de mauvaises orientations.<\/p>\n<p>Le choix d\u2019un outil peut s\u2019av\u00e9rer parfois compliqu\u00e9. De nombreuses solutions existent, souvent complexes et peu ou mal utilis\u00e9es. Comment choisir ? Voici quelques conseils qui vous guideront dans votre <strong>\u00e9tat des lieux <\/strong>pour vous permettre de <strong>d\u00e9finir au mieux votre besoin <\/strong>et de <strong>cibler les crit\u00e8res d\u2019\u00e9valuation<\/strong>.<\/p>\n<h1>D\u00e9finir ses besoins en mati\u00e8re d\u2019outillage\u2026<\/h1>\n<p>La gestion de crise un <strong>processus dynamique<\/strong> qui \u00e9volue rapidement et qui peut \u00eatre d\u00e9finie selon <strong>3 phases temporelles<\/strong>\u00a0:<\/p>\n<ul>\n<li><strong>La phase d\u2019alerte\u00a0: <\/strong>d\u00e9tection d\u2019une situation de crise et remont\u00e9e de l\u2019information aux instances d\u00e9cisionnelles\u00a0;<\/li>\n<li><strong>La phase de pilotage\u00a0:<\/strong> \u00e9valuation de la situation, mobilisation de la cellule de crise en cas de crise av\u00e9r\u00e9e, gestion de la crise<strong>;<\/strong><\/li>\n<li><strong>La phase de sortie de crise\u00a0:<\/strong> \u00e9valuation de l\u2019exp\u00e9rience v\u00e9cue pour permettre \u00e0 la cellule de crise de capitaliser les acquis et comprendre les d\u00e9faillances.<\/li>\n<\/ul>\n<figure id=\"post-9534 media-9534\" class=\"align-center\"><\/figure>\n<figure id=\"post-9535 media-9535\" class=\"align-center\">\n<figure id=\"post-9544 media-9544\" class=\"align-center\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9544\" src=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-crise.png\" alt=\"\" width=\"1296\" height=\"896\" srcset=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-crise.png 1296w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-crise-276x191.png 276w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-crise-768x531.png 768w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-crise-56x39.png 56w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-crise-245x170.png 245w\" sizes=\"auto, (max-width: 1296px) 100vw, 1296px\" \/><\/figure>\n<\/figure>\n<figure id=\"post-9536 media-9536\" class=\"align-center\"><\/figure>\n<p>Au fil des ann\u00e9es, diff\u00e9rents types d\u2019outils ont <strong>\u00e9merg\u00e9<\/strong> permettant <strong>d\u2019accompagner les organisations sur chacune de ces phases.<\/strong> Le march\u00e9 s\u2019est initialement d\u00e9velopp\u00e9 dans les ann\u00e9es 2000 aux \u00c9tats-Unis, sous l\u2019impulsion de r\u00e9glementations f\u00e9d\u00e9rales, avec des acteurs connus tels que <strong>Everbridge<\/strong>, <strong>AtHoc<\/strong> (rachet\u00e9 par Blackberry en 2015), <strong>Mir3<\/strong>, ou encore <strong>RSA Archer<\/strong>. En Europe le march\u00e9 se d\u00e9veloppe de plus en plus avec <strong>Fact24<\/strong> en Allemagne, <strong>Iremos<\/strong> en France, et on voit de plus en plus apparaitre sur le march\u00e9 des outils d\u2019alerte, surtout depuis les derniers attentats, des acteurs de t\u00e9l\u00e9marketing ou de relation client qui ont su adapter leurs plateformes \u00e0 la transmission d\u2019alertes (avec par exemple\u00a0: <strong>Retarus<\/strong> et <strong>Gedicom<\/strong>).<\/p>\n<p>Certaines de ces \u00e9diteurs proposent des solutions \u201c<strong>tout-en-un<\/strong>\u201d int\u00e9grant sous forme de modules les fonctionnalit\u00e9s suivantes\u00a0:<\/p>\n<ul>\n<li><strong>Veille\u00a0:<\/strong> Un dispositif de veille permet \u00e0 l\u2019entreprise d\u2019\u00eatre inform\u00e9 en temps r\u00e9el sur la <strong>survenue d\u2019\u00e9v\u00e9nements<\/strong> de toute nature susceptible d\u2019affecter ses sites (alertes m\u00e9t\u00e9o), ses actifs (cyber veille), ou encore son image (veille m\u00e9diatique). La prise en compte des <strong>signes avant-coureurs<\/strong> d\u2019une crise fait partie int\u00e9grante de la phase de veille et permet d\u2019apporter aux cellules d\u00e9cisionnelles une <strong>vision globale de la situation<\/strong>.<\/li>\n<\/ul>\n<ul>\n<li><strong>Remont\u00e9e d\u2019incidents\u00a0:<\/strong> Les informations, souvent <strong>incompl\u00e8tes<\/strong>, remontent de mani\u00e8re <strong>d\u00e9sordonn\u00e9es<\/strong> et rendent d\u2019autant plus difficile la compr\u00e9hension de la situation, ce qui se r\u00e9percute au moment des <strong>prises de d\u00e9cisions<\/strong>. Certains outils de gestion de crise proposent pour cela un module d\u00e9di\u00e9 \u00e0 la <strong>d\u00e9claration d\u2019incident<\/strong>. Les collaborateurs peuvent d\u00e9clarer en quelques clics un \u00e9v\u00e9nement sur des formulaires pr\u00e9 format\u00e9s, ce qui permet ainsi <strong>d\u2019automatiser<\/strong> et <strong>centraliser<\/strong> la remont\u00e9e d\u2019incidents, d\u2019acc\u00e9der \u00e0 l\u2019information en temps r\u00e9el et d\u2019alerter automatiquement les bonnes personnes en fonction de la nature et de la gravit\u00e9 de l\u2019\u00e9v\u00e9nement.<\/li>\n<\/ul>\n<ul>\n<li><strong>Coordination\u00a0: <\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><strong>\u00a0&#8211; Mobilisation de(s) cellule(s) de crise<\/strong>: Les outils de coordination permettent \u00e0 l\u2019entreprise de d\u00e9finir des <strong>sch\u00e9mas d\u2019alertes<\/strong> avec le contenu du message \u00e0 envoyer selon la nature de la crise, la liste les personnes \u00e0 contacter avec l\u2019\u00e9ventuelle escalade en cas de non r\u00e9ponse et les moyens de communications \u00e0 utiliser (SMS, mail, serveur vocal interactif, etc\u2026).<\/p>\n<p style=\"padding-left: 60px;\"><strong>&#8211; Espace d\u2019\u00e9change et de communication\u00a0:<\/strong> Le recours \u00e0 une cellule de crise virtuelle est utilis\u00e9 pour permettre le <strong>rassemblement virtuel <\/strong>des membres de la cellule de crise o\u00f9 qu\u2019ils soient dans le monde et ainsi optimiser la rapidit\u00e9 des <strong>\u00e9changes<\/strong> et le <strong>partage<\/strong> de l\u2019information au bon moment.<\/p>\n<p style=\"padding-left: 60px;\">&#8211; <strong>Suivi des \u00e9v\u00e9nements\u00a0:<\/strong> Les \u00e9diteurs proposent des modules de suivi des \u00e9v\u00e9nements permettant <strong>la tenue d\u2019\u00e9changes entre plusieurs cellules de crise <\/strong>constitu\u00e9es pour le traitement d\u2019un m\u00eame \u00e9v\u00e9nement. Ces solutions proposent \u00e9galement de centraliser la <strong>documentation<\/strong> n\u00e9cessaire \u00e0 la gestion de crise\u00a0(BIA, proc\u00e9dures, annuaires,\u2026).<\/p>\n<ul>\n<li><strong>Alerte en masse\u00a0:<\/strong> Dans certains types de crise (incendie, inondation, attentat, etc\u2026), l\u2019entreprise doit pouvoir <strong>alerter largement et rapidement <\/strong>une population plus ou moins importante (collaborateurs, clients, fournisseurs, etc.). Pour se faire, il est possible de faire appel \u00e0 un outil d\u2019alerte en masse, aussi appel\u00e9 \u00ab <a href=\"https:\/\/www.riskinsight-wavestone.com\/en\/2012\/07\/alerter-en-cas-de-crise-faut-il-passer-par-un-emns-emergency-mass-notification-system\/\" target=\"_blank\" rel=\"noopener noreferrer\">EMNS\u00a0<\/a>\u00bb (pour <em>Emergency Mass Notification System<\/em>). Comme pour la mobilisation de la cellule de crise, un syst\u00e8me d\u2019alerte va permettre de mettre en place des <strong>sc\u00e9narios d\u2019urgences<\/strong> afin <strong>d\u2019alerter des milliers de personnes<\/strong> dans des <strong>d\u00e9lais tr\u00e8s courts<\/strong>.<\/li>\n<\/ul>\n<p>Avant un lancement de projet, ces fonctionnalit\u00e9s doivent \u00eatre <strong>pass\u00e9es au crible<\/strong>\u00a0pour distinguer celles qui serviront \u00e0 accompagner la gestion de crise de celles qui <strong>constitueront uniquement un plus<\/strong>. Il ne faut pas n\u00e9gliger que la mise en place d\u2019un outil de gestion de crise est <strong>un r\u00e9el investissement. <\/strong>Le prix des <strong>solutions packag\u00e9es<\/strong> varie suivant le mode de licence et le nombre d\u2019utilisateurs\u00a0: soit en <strong>achat unique<\/strong> de licences (compter entre <strong>50 et 70 k\u20ac) ,<\/strong> soit avec des <strong>abonnements <\/strong>de l\u2019ordre de <strong>5 k\u20ac \/ mois<\/strong> auquel il faudra ajouter <strong>des frais d\u2019impl\u00e9mentation<\/strong> (~6 k\u20ac).<\/p>\n<h1>\u2026 pour choisir l\u2019outil le plus adapt\u00e9<\/h1>\n<p>Apr\u00e8s avoir d\u00e9fini ses <strong>besoins<\/strong> en mati\u00e8re d\u2019outillage et les principaux <strong>cas d\u2019usage<\/strong>, il va maintenant falloir faire un choix parmi toutes les solutions propos\u00e9es sur le march\u00e9. Bien choisir son outil est donc une \u00e9tape essentielle et peut se r\u00e9aliser \u00e0 partir d\u2019une <strong>m\u00e9thodologie de s\u00e9lection<\/strong> bas\u00e9e sur les <strong>4 \u00e9tapes suivantes<\/strong>\u00a0:<\/p>\n<figure id=\"post-9541 media-9541\" class=\"align-center\">\n<figure id=\"post-9545 media-9545\" class=\"align-center\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9545\" src=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-4-etapes.png\" alt=\"\" width=\"1292\" height=\"900\" srcset=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-4-etapes.png 1292w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-4-etapes-274x191.png 274w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-4-etapes-768x535.png 768w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-4-etapes-56x39.png 56w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-4-etapes-245x170.png 245w\" sizes=\"auto, (max-width: 1292px) 100vw, 1292px\" \/><\/figure>\n<\/figure>\n<p>La premi\u00e8re \u00e9tape consiste \u00e0 <strong>lister les caract\u00e9ristiques essentielles<\/strong> que l\u2019outil devra poss\u00e9der pour atteindre les objectifs fix\u00e9s. Il existe plusieurs crit\u00e8res permettant de choisir son outillage. Le premier, et peut \u00eatre le plus important, est les <strong>fonctionnalit\u00e9s attendues<\/strong> entre la veille, la remont\u00e9e d\u2019incident, <em>l\u2019alerting<\/em> ou encore la coordination. Viennent ensuite la <strong>simplicit\u00e9<\/strong> et <strong>l\u2019accessibilit\u00e9<\/strong> d\u2019utilisation, facteur cl\u00e9 d\u2019adoption de la solution. La <strong>robustesse<\/strong> de l\u2019outil devra \u00e9galement \u00eatre \u00e9valu\u00e9, il ne faudrait pas que l\u2019outil ne soit pas utilisable le jour d\u2019une crise. Ce crit\u00e8re est particuli\u00e8rement important pour les <strong>crises cyber <\/strong>qui peuvent mettre \u00e0 mal la grande partie du SI de l\u2019entreprise, il faut alors pr\u00e9voir de pouvoir faire fonctionner le syst\u00e8me en dehors de l\u2019entreprise. Et \u00e0 la vue des <strong>donn\u00e9es manipul\u00e9es<\/strong> et de leur sensibilit\u00e9, des \u00e9l\u00e9ments quant \u00e0 la <strong>confidentialit\u00e9<\/strong> (authentification, chiffrement\u2026) et \u00e0 la <strong>s\u00e9curit\u00e9<\/strong> de la solution doivent aussi \u00eatre pris\u00a0en compte.<\/p>\n<p>Finalement, comme pour tout projet d\u2019acquisition de logiciel, il faudra \u00eatre attentif au <strong>co\u00fbt total de la solution<\/strong> (acquisition mais aussi maintenance), aux <strong>r\u00e9f\u00e9rences<\/strong> de l\u2019\u00e9diteur, \u00e0 sa <strong>maturit\u00e9<\/strong> et \u00e0 sa <strong>solidit\u00e9 financi\u00e8re<\/strong>.<\/p>\n<figure id=\"post-9537 media-9537\" class=\"align-center\">\n<figure id=\"post-9538 media-9538\" class=\"align-center\">\n<figure id=\"post-9538 media-9538\" class=\"align-center\">\n<figure id=\"post-9540 media-9540\" class=\"align-center\">\n<figure id=\"post-9546 media-9546\" class=\"align-center\">\n<figure id=\"post-9547 media-9547\" class=\"align-center\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9547\" src=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-criteres-1.png\" alt=\"\" width=\"983\" height=\"599\" srcset=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-criteres-1.png 983w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-criteres-1-313x191.png 313w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-criteres-1-768x468.png 768w, https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/Outillage-gestion-de-crise-criteres-1-64x39.png 64w\" sizes=\"auto, (max-width: 983px) 100vw, 983px\" \/><\/figure>\n<\/figure>\n<\/figure>\n<\/figure>\n<\/figure>\n<\/figure>\n<figure id=\"post-9534 media-9534\" class=\"align-center\"><\/figure>\n<p>Une fois les crit\u00e8res d\u00e9finis, la deuxi\u00e8me \u00e9tape concerne l\u2019\u00e9valuation des solutions disponibles sur le march\u00e9. Il faudra alors construire la <strong>grille d\u2019analyse<\/strong> qui permettra de valider <strong>l\u2019ad\u00e9quation de la solution avec les besoins exprim\u00e9s <\/strong>et d\u2019\u00e9valuer la capacit\u00e9 de l\u2019outil \u00e0 <strong>s\u2019int\u00e9grer dans le syst\u00e8me d\u2019information<\/strong>. Il s\u2019agira ensuite de <strong>mettre en concurrence les diff\u00e9rents \u00e9diteurs<\/strong> et de dresser une liste restreinte de solutions qui r\u00e9pondra le mieux aux besoins et aux exigences d\u00e9finies durant la phase de recherche. Afin de garantir une liste pertinente, les crit\u00e8res d\u2019\u00e9valuation seront <strong>pond\u00e9r\u00e9s<\/strong> pour refl\u00e9ter l\u2019importance relative accord\u00e9e \u00e0 chacune des exigences techniques et fonctionnelles.<\/p>\n<p>\u00c0 cette phase, il est pertinent d\u2019organiser des <strong>d\u00e9monstrations<\/strong> avec les \u00e9diteurs short-list\u00e9s afin d\u2019\u00e9valuer la mani\u00e8re dont l\u2019outil fonctionne sur des <strong>cas concrets<\/strong>. Apr\u00e8s avoir proc\u00e9d\u00e9 \u00e0 la qualification des solutions et apr\u00e8s avoir rencontr\u00e9 les \u00e9diteurs, on peut consid\u00e9rer que tous les \u00e9l\u00e9ments sont r\u00e9unis pour pouvoir <strong>appr\u00e9cier les outils s\u00e9lectionn\u00e9s<\/strong> et <strong>proc\u00e9der au choix final<\/strong>.<\/p>\n<p>Ces diff\u00e9rentes \u00e9tapes pourront \u00eatre suivies par un <strong>groupe de travail transverse<\/strong> mobilisant les \u00e9quipes de gestion de crise \u00e9videmment mais aussi les <strong>responsables s\u00e9curit\u00e9 de l\u2019information <\/strong>et la <strong>DSI<\/strong>.<\/p>\n<h1>Investir dans un outil, un effort \u00e0 maintenir dans la dur\u00e9e pour en tirer toute la valeur<\/h1>\n<p>Usuellement cette d\u00e9marche de choix d\u2019outillage n\u00e9cessite un d\u00e9lai d\u2019approximativement <strong>3 mois <\/strong>dans les grandes entreprises. La <strong>mise en \u0153uvre compl\u00e8te<\/strong> de l\u2019outil peut-elle n\u00e9cessiter jusqu\u2019\u00e0 <strong>6 mois<\/strong>, en particulier lorsqu\u2019un grand r\u00e9seau d\u2019acteurs devra \u00eatre form\u00e9 \u00e0 utiliser l\u2019outil.<\/p>\n<p>Mais attention \u00e0 bien prendre en compte que cet outillage doit <strong>vivre dans le temps<\/strong>. C\u2019est un point important \u00e0 ne pas n\u00e9gliger au risque de voir les investissements initiaux perdus au bout de quelques mois.<\/p>\n<p>Cet investissement dans la dur\u00e9e devra \u00eatre r\u00e9parti entre tous les acteurs de la gestion de crise, pour qu\u2019ils restent familiers avec l\u2019outillage et se l\u2019approprient. Point cl\u00e9 \u00e9galement, <strong>utiliser l\u2019outil lors des <a href=\"https:\/\/www.riskinsight-wavestone.com\/en\/2016\/02\/choc-extreme-comment-se-preparer-a-une-crue-centennale-en-ile-de-france-12\/\" target=\"_blank\" rel=\"noopener noreferrer\">exercices<\/a><\/strong>. M\u00eame si cela peut para\u00eetre \u00e9vident, c\u2019est parfois n\u00e9glig\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Attentat, incendie, crise d\u2019image, pand\u00e9mie, toute entreprise ou organisation \u00e9volue dans un environnement \u00e0 risques et peut un jour se retrouver confront\u00e9e \u00e0 une situation d\u2019urgence qu\u2019elle doit pr\u00e9parer pour en limiter les impacts. Face \u00e0 la multiplicit\u00e9 des \u00e9v\u00e9nements,&#8230;<\/p>\n","protected":false},"author":969,"featured_media":9532,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/tmpl-one.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[36,3225],"tags":[2784,244,3312,567,131,2787],"coauthors":[2605],"class_list":["post-9530","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cybersecurity-digital-trust","category-ethical-hacking-indicent-response","tag-alerte","tag-crise","tag-crisis-management-2","tag-emns","tag-pca","tag-veille"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Outils de gestion de crise - Comment faire son choix ?<\/title>\n<meta name=\"description\" content=\"Voici quelques conseils pour vous permettre de choisir parmi tous les outils du march\u00e9 en d\u00e9finissant vos besoins et ciblant les crit\u00e8res d\u2019\u00e9valuation\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.riskinsight-wavestone.com\/2017\/03\/choisir-outil-de-gestion-de-crise\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outils de gestion de crise - Comment faire son choix ?\" \/>\n<meta property=\"og:description\" content=\"Voici quelques conseils pour vous permettre de choisir parmi tous les outils du march\u00e9 en d\u00e9finissant vos besoins et ciblant les crit\u00e8res d\u2019\u00e9valuation\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.riskinsight-wavestone.com\/2017\/03\/choisir-outil-de-gestion-de-crise\/\" \/>\n<meta property=\"og:site_name\" content=\"RiskInsight\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-28T12:47:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-04-03T15:40:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/web-programming.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"952\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"SopHi8Then0t\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"SopHi8Then0t\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2017\/03\/choisir-outil-de-gestion-de-crise\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2017\/03\/choisir-outil-de-gestion-de-crise\/\"},\"author\":{\"name\":\"SopHi8Then0t\",\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/en\/#\/schema\/person\/5557076374b70240142fd8dad64fb56f\"},\"headline\":\"Comment \u00e9valuer et choisir son outil de gestion de crise ?\",\"datePublished\":\"2017-03-28T12:47:49+00:00\",\"dateModified\":\"2020-04-03T15:40:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2017\/03\/choisir-outil-de-gestion-de-crise\/\"},\"wordCount\":1675,\"publisher\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.riskinsight-wavestone.com\/2017\/03\/choisir-outil-de-gestion-de-crise\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.riskinsight-wavestone.com\/wp-content\/uploads\/2017\/03\/web-programming.jpg\",\"keywords\":[\"alerte\",\"crise\",\"crisis management\",\"EMNS\",\"PCA\",\"veille\"],\"articleSection\":[\"Cybersecurity &amp; 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